FIXED: [cisco-voip] Agent falling off radar

[Voll, Scott]

Follow-up to my original post.

 

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_not
e09186a008035309f.shtml

 

This was my fix....

 

Go into the admin and make sure the agent was in the right team.

 

Scott

 

________________________________

From: VoIP Forum [mailto:voipforum at apptis.com] 
Sent: Monday, August 01, 2005 8:46 AM
To: Voll, Scott; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Agent falling off radar

 

Win XP Professional SP2 (Please check Tech Tips & Release Notes)

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_
tech_note09186a008037b771.shtml

 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Monday, August 01, 2005 11:41 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Agent falling off radar

 

I'm running IPCCx 3.5.2.  I have one agent that is falling off the radar

(supervisor screen).  This phone and PC did this with the last staff

member but is now doing it with the new staff member.  PC has been

formatted and reloaded.  Any other ideas?  PC is running xp sp2.

 

Thanks

 

Scott

 

 

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