[cisco-voip] RE: Unity Migration

Tue Aug 9 12:17:48 EDT 2005

This should be fairly straight forward.  I've migrated from one 7825 to
a 7835 with no problems.  Voice Messaging.  You'll need to build the
7855 to the same version of Unity that is on the old box as DiRT will
only restore to like versions per the docs.  Depending on the number of
users, dictates whether you can use DiRT to migrate the users.  DiRT
only supports up to 200 users per their docs, so if you have more,
you'll need a way to migrate the message store/users.  You'll also need
to get the license key moved to the MAC address of the new box as that
is what the license key ties to.  I've in the past, emailed the old/new
MAC address's to licensing at cisco.com and they are able to help you by
issuing of the new keys.  Once migrated, I was then able to upgrade the
Unity server to the latest code.

Brad Waldbauer
ISC
brad at isccorp.net

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
cisco-voip-request at puck.nether.net
Sent: Tuesday, August 09, 2005 8:56 AM
To: cisco-voip at puck.nether.net
Subject: cisco-voip Digest, Vol 30, Issue 27

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Today's Topics:

   1. Unity Migartion (Ortiz, Carlos)
   2. Re: 7960 IP Phone with 7914 randomly rebooting? (Lelio Fulgenzi)
   3. CCM 4.1.3 / 7970 / LSC / CAPF (Martin.Schulz at nextiraone.de)
   4. PCA Password (Court Schuett)
   5. Select Lines in softphone and in Attendant console/? (Tim Reimers)

----------------------------------------------------------------------

Message: 1
Date: Mon, 8 Aug 2005 15:06:04 -0400
From: "Ortiz, Carlos" <CORTIZ at broward.org>
Subject: [cisco-voip] Unity Migartion
To: <cisco-voip at puck.nether.net>
Message-ID:

<26B357EF9FB7D04A989C9E82A9E5436E01BC2739 at MREXVS01.bc.broward.cty>
Content-Type: text/plain; charset="us-ascii"

I would like to Migrate from my current 7835 Unity server to my 7855
server.   Anyone have a doc that has step by step instructions?  Is
there an easy way to transfer the license files without having to
register each one again?  I was planning on just restoring from the Dirt
backup and would like to use the same IP address if it's not a major
issue.

Carlos 

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Message: 2
Date: Mon, 8 Aug 2005 19:24:25 -0400
From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Subject: Re: [cisco-voip] 7960 IP Phone with 7914 randomly rebooting?
To: <cisco-voip at puck.nether.net>
Message-ID: <00bb01c59c70$513a1b80$c901a8c0 at EATIUSBIRDIUS>
Content-Type: text/plain; charset="iso-8859-1"

take a look here for a list of reason codes as to why the phone might
have reloaded.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administrat
ion_guide_chapter09186a00800b608b.html#wp1017926

when the phone reloads, ask the user to go through the steps and report
back what the phone tells you. it will tell you the reason as well as an
uptime so you can use this as a starting point and try to find something
in the logs as well.

  ----- Original Message ----- 
  From: Dane DeValcourt 
  To: cisco-voip at puck.nether.net 
  Sent: Monday, August 08, 2005 12:20 PM
  Subject: [cisco-voip] 7960 IP Phone with 7914 randomly rebooting?

  I have the most aggravating problem, a remote user with a 7960 and
  7914 keeps calling about her phone just randomly rebooting.

  I don't really know what to do to troubleshoot this, and would love to
  hear some ideas.  She is the only one reporting a problem, and I just
  dont know where to start with troubleshooting this.

  Any ideas or suggestions would be greatly appreciated.

  _______________________________________________
  cisco-voip mailing list
  cisco-voip at puck.nether.net
  https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 3
Date: Tue, 9 Aug 2005 14:50:59 +0200
From: <Martin.Schulz at nextiraone.de>
Subject: [cisco-voip] CCM 4.1.3 / 7970 / LSC / CAPF
To: <cisco-voip at puck.nether.net>
Message-ID:

<E3DC5887246ABD48BFE0B3CA0183FC2501890E3D at SLBENF.ebdmail.alcatel.de>
Content-Type: text/plain; charset="us-ascii"

Hi,
which firmware load do I have to install for the 7970 in order to get
LSC
installed?
from CCO:
"The Cisco IP Phone 7970 and 7971 default firmware loads in Cisco
CallManager 4.1(3) do not support secure SRST or locally significant
certificates. Although you can configure locally significant
certificates
and secure SRST for these phone models in Cisco CallManager
Administration,
you must upgrade to the compatible firmware load(s) for these settings
to
take effect. The system ignores the configuration for the LSC and the
secure
SRST until you install the compatible firmware load(s)."
Regards
--
Martin Schulz

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Message: 4
Date: Tue, 9 Aug 2005 09:43:08 -0500
From: "Court Schuett" <cschuett at hfsnorthamerica.com>
Subject: [cisco-voip] PCA Password
To: <cisco-voip at puck.nether.net>
Message-ID:
	<2D44F0DED63DD346ABA3C26764C08411016E8964 at HPRExchange.hfsw.com>
Content-Type: text/plain; charset="us-ascii"

Hello,

We're having a bit of a weird problem.  For some users we use the Cisco
PCA logon to check voice mails.  We have a call center and when
customers leave voice mails, we have the CS Reps check them by going in
to the PCA logon.  This means that there are several voice mail boxes
being checked quite often by several people every day.  The problem is
that fairly regularly, they get locked.  However, when I go in to the
Unity server, the accounts are not locked within Unity and they are not
locked within Windows.  If I change the password within Windows
everything is fine.  I can't seem to detect a pattern to this and it is
getting pretty annoying.  

Has anyone else seen this before?  Any known workarounds?

Thanks

Cisco Unity 4.0 Build 4.0(4)

Windows 2000 SP4

Court Schuett

630-909-5560

cschuett at hfsna.com

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Message: 5
Date: Tue, 9 Aug 2005 10:55:32 -0400
From: "Tim Reimers" <tim.reimers at asheville.k12.nc.us>
Subject: [cisco-voip] Select Lines in softphone and in Attendant
	console/?
To: <cisco-voip at puck.nether.net>
Message-ID:

<050944EE48FF384F9C663F7048C47DA701DE0E6D at webmail.asheville.k12.nc.us>
Content-Type: text/plain; charset="us-ascii"

Hi everyone-

I've installed IP softphone on my PC, and also installed the Attendent
Console on the receptionists' PC.

For my softphone, I've done the following:

Created a CTI route point called 'ipsoftphone'  - the extension # on
that is the same as my IP Phone.

I've also checked the CTI use checkbox on my own user account, and
associated the CTI route point as a device I'm associated with.

Under the softphone settings, I've given it the IP address of my PC.
(I'm DHCP reserved)

Now, when I start IP Softphone,  I get a dialog about selecting lines,
but there are no lines to select??

I've done all this for the Attendant Console user too--- but to no
avail-same problem- need to select lines, but no lines available to
select...

I've done all this in the absence of any step by step directions for CCM
4.0 --- found plenty of links on CCO for older versions of CCM that did
this in different ways...

But haven't found any step by step directions for 4.0, for either IP
Softphone or Attendant Console???

Btw- One important question about using Attendant Console---

Can the extension (in this case 7000) which is a shared line, be used by
one 7960 and Attendant console at one desk, and another desk just use
the 7960?

I have two users who are receptionists for our school--- 

One doesn't use her PC much, and could use Attendant Console.

The other is a real power user, constantly working with huge graphics
and video clips-it'd probably be annoying if not unstable to use the
Console on her PC....

So the plan would be to have '7000' ring on both phones, and the
Attendant Console - the one user could use either the phone OR the
Console to manage calls, the second user (graphics person)

would just use her phone only....

Would that work, or do they BOTH have to have the Console installed to
handle the same main phone number?

Thanks, Tim

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