[cisco-voip] Unity 4.0(5) TSP Issues
VoIP Forum
voipforum at apptis.com
Tue Aug 16 10:27:58 EDT 2005
We have 4.0(5) with TSP 8.0(1)b ES3. We installed this to resolve an
issue in Unity. Just curious if anyone else out there is experiencing
the same issues. Unity alerts us via SMTP that a caller has been
subjected to a lineDrop; when the user is just calling into VM to check
voice mail and simply hangs up instead of pressing the appropriate keys
to disconnect...
***Some key points are that our system was built with 2.4(6) with the
message store on-box to 3.1 with message store off-box to 4.0(1) then
upgraded to 4.0(5) and moved onto a Server 2003 box.***
~~~~~~~~~~~~
Event Type: Error
Event Source: CiscoUnity_Miu
Event Category: Error
Event ID: 552
Date: 2005/08/16
Time: 10:06:22
User: N/A
Computer: CH-UNTY-01
Description:
Cisco Unity's telephony component has encountered a serious error.
EXPLANATION:
No reponse was received on port 15 while rejecting a transfer. This is
a serious failure, and most likely parties involved in the call will be
disconnected. In some cases, further calls on this port will not be
handled correctly.
TECHNICAL DETAILS:
Thread 0x00001534 had a failure on port 15 in method
CAvMiuLine::TransferComplete(eMIU_XFERCOMPLETE_REJECTED)
DESCRIPTION: Timed-out waiting for LINECALLSTATE_IDLE after lineDrop.
DETAILS:
HCALL: 0x000107F5
CallState: LINECALLSTATE_DISCONNECTED
Consulting HCALL: 0x000104D1
Consulting CallState: LINECALLSTATE_PROCEEDING.
CALLINFO:
CallerID: 2658
CalledID: 6777
RedirectingID: Unknown
Origin: Internal
Reason: Direct
Trunk: 0.
CALL SEQUENCE:
[10:04:51:741 - 0x00001534] WavOpen(AvSubMenuENU005.wav) - 0x00005EDA
[10:04:51:741 - 0x00001534] WavSetChunks(0x00005EDA) - 0x00000000
[10:04:51:741 - 0x00001534] WavSetPosition(0x00005EDA | 0) - 0
[10:04:51:741 - 0x00001534] WavSetVolume(0x00005EDA | 50) - 0x00000000
[10:04:51:741 - 0x00001534] WavSetSpeed(0x00005EDA | 100) - 0x00000000
[10:04:51:741 - 0x00001534] WavPlay(0x00005EDA) - 0x00000000
[10:04:53:304 - 0x00001478] SetEvent(WavStopped)
[10:04:53:304 - 0x00001534] WaitFor(StopEvents) - WavStopped
[10:04:53:304 - 0x00001534] WavGetLength(0x00005EDA) - 1549
[10:04:53:304 - 0x00001534] WavClose(0x00005EDA) - 0x00000000
[10:04:53:304 - 0x00001534] Play(Item 5 of 6 | AvSubMenuENU005.wav) - 0
to 1549
[10:04:53:304 - 0x00001534] WavOpen(AvSubMenuENU006.wav) - 0x00005EDB
[10:04:53:304 - 0x00001534] WavSetChunks(0x00005EDB) - 0x00000000
[10:04:53:304 - 0x00001534] WavSetPosition(0x00005EDB | 0) - 0
[10:04:53:304 - 0x00001534] WavSetVolume(0x00005EDB | 50) - 0x00000000
[10:04:53:304 - 0x00001534] WavSetSpeed(0x00005EDB | 100) - 0x00000000
[10:04:53:304 - 0x00001534] WavPlay(0x00005EDB) - 0x00000000
[10:04:54:819 - 0x00001478] SetEvent(WavStopped)
[10:04:54:819 - 0x00001534] WaitFor(StopEvents) - WavStopped
[10:04:54:819 - 0x00001534] WavGetLength(0x00005EDB) - 1505
[10:04:54:819 - 0x00001534] WavClose(0x00005EDB) - 0x00000000
[10:04:54:819 - 0x00001534] Play(Item 6 of 6 | AvSubMenuENU006.wav) - 0
to 1505
[10:04:54:819 - 0x00001534] Play(6 Items | PlayLength 11317) - S_OK
[10:04:55:069 - 0x00001534] GatherDigits(PEEK) entered
[10:04:55:069 - 0x00001534] GatherDigits(PEEK - <>) - S_OK
[10:04:55:069 - 0x00001534] GatherDigits(GATHER) entered
[10:05:00:069 - 0x00001534] WaitFor(Digit) - Timeout
[10:05:00:069 - 0x00001534] GatherDigits(GATHER - <NONE>) -
S_MIU_TERM_TIMEOUT
[10:05:00:084 - 0x00001534] Play() entered
[10:05:00:084 - 0x00001534] WavOpen(AvConvUtilsENU011.wav) - 0x00005EDC
[10:05:00:084 - 0x00001534] WavGetLength(0x00005EDC) - 1480
[10:05:00:084 - 0x00001534] WavClose(0x00005EDC) - 0x00000000
[10:05:00:084 - 0x00001534] WavOpen(AvConvUtilsENU011.wav) - 0x00005EDD
[10:05:00:084 - 0x00001534] WavSetChunks(0x00005EDD) - 0x00000000
[10:05:00:084 - 0x00001534] WavSetPosition(0x00005EDD | 0) - 0
[10:05:00:084 - 0x00001534] WavSetVolume(0x00005EDD | 50) - 0x00000000
[10:05:00:084 - 0x00001534] WavSetSpeed(0x00005EDD | 100) - 0x00000000
[10:05:00:084 - 0x00001534] WavPlay(0x00005EDD) - 0x00000000
[10:05:01:569 - 0x00001478] SetEvent(WavStopped)
[10:05:01:569 - 0x00001534] WaitFor(StopEvents) - WavStopped
[10:05:01:569 - 0x00001534] WavGetLength(0x00005EDD) - 1480
[10:05:01:569 - 0x00001534] WavClose(0x00005EDD) - 0x00000000
[10:05:01:569 - 0x00001534] Play(Item 1 of 1 | AvConvUtilsENU011.wav) -
0 to 1480
[10:05:01:569 - 0x00001534] Play(1 Item | PlayLength 1480) - S_OK
[10:05:01:819 - 0x00001534] GatherDigits(PEEK) entered
[10:05:01:819 - 0x00001534] GatherDigits(PEEK - <>) - S_OK
[10:05:01:819 - 0x00001534] Play() entered
[10:05:01:819 - 0x00001534] WavOpen(AvSubMenuENU001.wav) - 0x00005EDE
[10:05:01:819 - 0x00001534] WavGetLength(0x00005EDE) - 2202
[10:05:01:819 - 0x00001534] WavClose(0x00005EDE) - 0x00000000
[10:05:01:819 - 0x00001534] WavOpen(AvSubMenuENU002.wav) - 0x00005EDF
[10:05:01:819 - 0x00001534] WavGetLength(0x00005EDF) - 1887
[10:05:01:819 - 0x00001534] WavClose(0x00005EDF) - 0x00000000
[10:05:01:819 - 0x00001534] WavOpen(AvSubMenuENU003.wav) - 0x00005EE0
[10:05:01:819 - 0x00001534] WavGetLength(0x00005EE0) - 2218
[10:05:01:819 - 0x00001534] WavClose(0x00005EE0) - 0x00000000
[10:05:01:819 - 0x00001534] WavOpen(AvSubMenuENU004.wav) - 0x00005EE1
[10:05:01:819 - 0x00001534] WavGetLength(0x00005EE1) - 1956
[10:05:01:819 - 0x00001534] WavClose(0x00005EE1) - 0x00000000
[10:05:01:819 - 0x00001534] WavOpen(AvSubMenuENU005.wav) - 0x00005EE2
[10:05:01:819 - 0x00001534] WavGetLength(0x00005EE2) - 1549
[10:05:01:819 - 0x00001534] WavClose(0x00005EE2) - 0x00000000
[10:05:01:819 - 0x00001534] WavOpen(AvSubMenuENU006.wav) - 0x00005EE3
[10:05:01:819 - 0x00001534] WavGetLength(0x00005EE3) - 1505
[10:05:01:819 - 0x00001534] WavClose(0x00005EE3) - 0x00000000
[10:05:01:819 - 0x00001534] WavOpen(AvSubMenuENU001.wav) - 0x00005EE4
[10:05:01:819 - 0x00001534] WavSetChunks(0x00005EE4) - 0x00000000
[10:05:01:819 - 0x00001534] WavSetPosition(0x00005EE4 | 0) - 0
[10:05:01:819 - 0x00001534] WavSetVolume(0x00005EE4 | 50) - 0x00000000
[10:05:01:819 - 0x00001534] WavSetSpeed(0x00005EE4 | 100) - 0x00000000
[10:05:01:819 - 0x00001534] WavPlay(0x00005EE4) - 0x00000000
[10:05:04:037 - 0x00001478] SetEvent(WavStopped)
[10:05:04:037 - 0x00001534] WaitFor(StopEvents) - WavStopped
[10:05:04:037 - 0x00001534] WavGetLength(0x00005EE4) - 2202
[10:05:04:037 - 0x00001534] WavClose(0x00005EE4) - 0x00000000
[10:05:04:037 - 0x00001534] Play(Item 1 of 6 | AvSubMenuENU001.wav) - 0
to 2202
[10:05:04:037 - 0x00001534] WavOpen(AvSubMenuENU002.wav) - 0x00005EE5
[10:05:04:037 - 0x00001534] WavSetChunks(0x00005EE5) - 0x00000000
[10:05:04:037 - 0x00001534] WavSetPosition(0x00005EE5 | 0) - 0
[10:05:04:037 - 0x00001534] WavSetVolume(0x00005EE5 | 50) - 0x00000000
[10:05:04:037 - 0x00001534] WavSetSpeed(0x00005EE5 | 100) - 0x00000000
[10:05:04:037 - 0x00001534] WavPlay(0x00005EE5) - 0x00000000
[10:05:05:943 - 0x00001478] SetEvent(WavStopped)
[10:05:05:943 - 0x00001534] WaitFor(StopEvents) - WavStopped
[10:05:05:943 - 0x00001534] WavGetLength(0x00005EE5) - 1887
[10:05:05:943 - 0x00001534] WavClose(0x00005EE5) - 0x00000000
[10:05:05:943 - 0x00001534] Play(Item 2 of 6 | AvSubMenuENU002.wav) - 0
to 1887
[10:05:05:943 - 0x00001534] WavOpen(AvSubMenuENU003.wav) - 0x00005EE6
[10:05:05:943 - 0x00001534] WavSetChunks(0x00005EE6) - 0x00000000
[10:05:05:943 - 0x00001534] WavSetPosition(0x00005EE6 | 0) - 0
[10:05:05:943 - 0x00001534] WavSetVolume(0x00005EE6 | 50) - 0x00000000
[10:05:05:943 - 0x00001534] WavSetSpeed(0x00005EE6 | 100) - 0x00000000
[10:05:05:943 - 0x00001534] WavPlay(0x00005EE6) - 0x00000000
[10:05:08:162 - 0x00001478] SetEvent(WavStopped)
[10:05:08:162 - 0x00001534] WaitFor(StopEvents) - WavStopped
[10:05:08:162 - 0x00001534] WavGetLength(0x00005EE6) - 2218
[10:05:08:162 - 0x00001534] WavClose(0x00005EE6) - 0x00000000
[10:05:08:162 - 0x00001534] Play(Item 3 of 6 | AvSubMenuENU003.wav) - 0
to 2218
[10:05:08:162 - 0x00001534] WavOpen(AvSubMenuENU004.wav) - 0x00005EE7
[10:05:08:162 - 0x00001534] WavSetChunks(0x00005EE7) - 0x00000000
[10:05:08:162 - 0x00001534] WavSetPosition(0x00005EE7 | 0) - 0
[10:05:08:162 - 0x00001534] WavSetVolume(0x00005EE7 | 50) - 0x00000000
[10:05:08:162 - 0x00001534] WavSetSpeed(0x00005EE7 | 100) - 0x00000000
[10:05:08:162 - 0x00001534] WavPlay(0x00005EE7) - 0x00000000
[10:05:10:130 - 0x00001478] SetEvent(WavStopped) [10:05:10:130 -
0x00001534] WaitFor(StopEvents) - WavStopped [10:05:10:130 - 0x00001534]
WavGetLength(0x00005EE7) - 1956 [10:05:10:130 - 0x00001534]
WavClose(0x00005EE7) - 0x00000000 [10:05:10:130 - 0x00001534] Play(Item
4 of 6 | AvSubMenuENU004.wav) - 0 to 1956 [10:05:10:130 - 0x00001534]
WavOpen(AvSubMenuENU005.wav) - 0x00005EE8 [10:05:10:130 - 0x00001534]
WavSetChunks(0x00005EE8) - 0x00000000 [10:05:10:130 - 0x00001534]
WavSetPosition(0x00005EE8 | 0) - 0 [10:05:10:130 - 0x00001534]
WavSetVolume(0x00005EE8 | 50) - 0x00000000 [10:05:10:130 - 0x00001534]
WavSetSpeed(0x00005EE8 | 100) - 0x00000000 [10:05:10:130 - 0x00001534]
WavPlay(0x00005EE8) - 0x00000000
[10:05:11:677 - 0x00001478] SetEvent(WavStopped)
[10:05:11:677 - 0x00001534] WaitFor(StopEvents) - WavStopped
[10:05:11:677 - 0x00001534] WavGetLength(0x00005EE8) - 1549
[10:05:11:677 - 0x00001534] WavClose(0x00005EE8) - 0x00000000
[10:05:11:677 - 0x00001534] Play(Item 5 of 6 | AvSubMenuENU005.wav) - 0
to 1549
[10:05:11:677 - 0x00001534] WavOpen(AvSubMenuENU006.wav) - 0x00005EE9
[10:05:11:677 - 0x00001534] WavSetChunks(0x00005EE9) - 0x00000000
[10:05:11:677 - 0x00001534] WavSetPosition(0x00005EE9 | 0) - 0
[10:05:11:677 - 0x00001534] WavSetVolume(0x00005EE9 | 50) - 0x00000000
[10:05:11:677 - 0x00001534] WavSetSpeed(0x00005EE9 | 100) - 0x00000000
[10:05:11:677 - 0x00001534] WavPlay(0x00005EE9) - 0x00000000
[10:05:13:208 - 0x00001478] SetEvent(WavStopped)
[10:05:13:208 - 0x00001534] WaitFor(StopEvents) - WavStopped
[10:05:13:208 - 0x00001534] WavGetLength(0x00005EE9) - 1505
[10:05:13:208 - 0x00001534] WavClose(0x00005EE9) - 0x00000000
[10:05:13:208 - 0x00001534] Play(Item 6 of 6 | AvSubMenuENU006.wav) - 0
to 1505
[10:05:13:208 - 0x00001534] Play(6 Items | PlayLength 11317) - S_OK
[10:05:13:458 - 0x00001534] GatherDigits(PEEK) entered
[10:05:13:458 - 0x00001534] GatherDigits(PEEK - <>) - S_OK
[10:05:13:458 - 0x00001534] GatherDigits(GATHER) entered
[10:05:18:458 - 0x00001534] WaitFor(Digit) - Timeout
[10:05:18:458 - 0x00001534] GatherDigits(GATHER - <NONE>) -
S_MIU_TERM_TIMEOUT
[10:05:18:458 - 0x00001534] Answer() entered
[10:05:18:458 - 0x00001534] Answer() - S_MIU_CONNECTED
[10:05:18:551 - 0x00001534] Play() entered
[10:05:18:551 - 0x00001534] WavOpen(0x071922A8) - 0x00005EEA
[10:05:18:551 - 0x00001534] WavGetLength(0x00005EEA) - 31232
[10:05:18:551 - 0x00001534] WavClose(0x00005EEA) - 0x00000000
[10:05:18:551 - 0x00001534] WavOpen(0x071922A8) - 0x00005EEB
[10:05:18:551 - 0x00001534] WavSetChunks(0x00005EEB) - 0x00000000
[10:05:18:551 - 0x00001534] WavSetPosition(0x00005EEB | 0) - 0
[10:05:18:551 - 0x00001534] WavSetVolume(0x00005EEB | 50) - 0x00000000
[10:05:18:551 - 0x00001534] WavSetSpeed(0x00005EEB | 100) - 0x00000000
[10:05:18:551 - 0x00001534] WavPlay(0x00005EEB) - 0x00000000
[10:05:49:783 - 0x00001478] SetEvent(WavStopped)
[10:05:49:783 - 0x00001534] WaitFor(StopEvents) - WavStopped
[10:05:49:783 - 0x00001534] WavGetLength(0x00005EEB) - 31232
[10:05:49:783 - 0x00001534] WavClose(0x00005EEB) - 0x00000000
[10:05:49:783 - 0x00001534] Play(Item 1 of 1 | IStream 0x071922A8) - 0
to 31232
[10:05:49:783 - 0x00001534] Play(1 Item | PlayLength 31232) - S_OK
[10:05:50:033 - 0x00001534] GatherDigits(PEEK) entered
[10:05:50:033 - 0x00001534] GatherDigits(PEEK - <>) - S_OK
[10:05:50:033 - 0x00001534] GatherDigits(GATHER) entered
[10:05:50:033 - 0x00001534] WaitFor(Digit) - Timeout
[10:05:50:033 - 0x00001534] GatherDigits(GATHER - <NONE>) -
S_MIU_TERM_TIMEOUT
[10:05:50:205 - 0x00001534] Answer() entered
[10:05:50:205 - 0x00001534] Answer() - S_MIU_CONNECTED
[10:05:50:205 - 0x00001534] Play() entered
[10:05:50:205 - 0x00001534] WavOpen(AvPHGreetENU005.wav) - 0x00005F01
[10:05:50:205 - 0x00001534] WavGetLength(0x00005F01) - 1785
[10:05:50:205 - 0x00001534] WavClose(0x00005F01) - 0x00000000
[10:05:50:205 - 0x00001534] WavOpen(AvPHGreetENU005.wav) - 0x00005F02
[10:05:50:205 - 0x00001534] WavSetChunks(0x00005F02) - 0x00000000
[10:05:50:205 - 0x00001534] WavSetPosition(0x00005F02 | 0) - 0
[10:05:50:205 - 0x00001534] WavSetVolume(0x00005F02 | 50) - 0x00000000
[10:05:50:205 - 0x00001534] WavSetSpeed(0x00005F02 | 100) - 0x00000000
[10:05:50:205 - 0x00001534] WavPlay(0x00005F02) - 0x00000000
[10:05:52:001 - 0x00001478] SetEvent(WavStopped)
[10:05:52:001 - 0x00001534] WaitFor(StopEvents) - WavStopped
[10:05:52:001 - 0x00001534] WavGetLength(0x00005F02) - 1785
[10:05:52:001 - 0x00001534] WavClose(0x00005F02) - 0x00000000
[10:05:52:001 - 0x00001534] Play(Item 1 of 1 | AvPHGreetENU005.wav) - 0
to 1785
[10:05:52:001 - 0x00001534] Play(1 Item | PlayLength 1785) - S_OK
[10:05:52:251 - 0x00001534] GatherDigits(PEEK) entered
[10:05:52:251 - 0x00001534] GatherDigits(PEEK - <>) - S_OK
[10:05:52:251 - 0x00001534] GatherDigits(FLUSH) entered
[10:05:52:251 - 0x00001534] GatherDigits(FLUSH - <>) - S_OK
[10:05:52:251 - 0x00001534] Transfer(WAITCONNECT to 4050) entered
[10:05:52:251 - 0x00001534] lineSetupTransfer(0x000107F5) - 0x000105F5
[10:05:52:251 - 0x000013F0] LINECALLSTATE_DISCONNECTED(0x000107F5 |
Normal)
[10:05:52:251 - 0x000013F0] StopIO(TERM_DROPPED) entered
[10:05:52:251 - 0x000013F0] StopIO(TERM_DROPPED) - S_OK
[10:05:52:251 - 0x00001534] WaitFor(0x000105F5 | ONHOLD) - DISCONNECTED
[10:05:52:251 - 0x00001534] Transfer(WAITCONNECT to 4050) -
E_MIU_DISCONNECTED
[10:05:52:251 - 0x00001534] TransferComplete(REJECTED) entered
[10:05:52:251 - 0x00001534] TransferComplete(REJECTED) -
E_MIU_DISCONNECTED
[10:05:52:251 - 0x000013F0] LINE_REPLY(0x000105F5 | 0x00000000)
[10:05:52:251 - 0x00001534] GatherDigits(FLUSH) entered
[10:05:52:251 - 0x00001534] GatherDigits(FLUSH - <>) - S_OK
[10:05:52:251 - 0x00001534] Drop() entered
[10:05:52:251 - 0x00001534] Drop Iteration 1 Call State:
LINECALLSTATE_DISCONNECTED
[10:05:52:251 - 0x00001534] TransferComplete(REJECTED) entered
[10:05:52:251 - 0x00001534] lineDrop(0x000104D1) - 0x00010007
[10:05:52:251 - 0x000013F0] LINE_REPLY(0x00010007 | 0x00000000)
[10:06:22:249 - 0x00001534] WaitFor(0x00010007 | IDLE) - Timeout.
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