[cisco-voip] CCM - Attendant console and multi-tenant

[Wes Sisk]

how line status are propagated from ccm.exe to tcd clients:

1. ccm.exe sends line state update to local TCDsrv.exe process if CCM
service parameter "line state update enabled" is set to true.
this informs the tcd server side process of the line states.  updates appear
in detailed TCD traces as:
DN: 4960048 Set: Idle
possible states are: Idle/Active/Ringing

2. after TCDSrv (AC Server) learns about the line state it has to decied
whether to send line state update down to ACClient. When you do a search in
the directory window, acclient sends a subscribe message to ACServer to
receive linestate updates for the lines in the directory search result set.
ACServer then sends linestate updates down to the client in UDP packets.

The client selects an ephemeral port to receive LSS updates by default but
can be configured to use a static port.  on the clent, settings, advanced,
local host ip address (for line state)

ACClient subscrption shows up in ACServer traces as:
ServerClient subscribelinestate: inet address: 172.18.120.120 Port: 1818

if any LSS updates are available ACServer sends those down:
Sending 0 linestate(s) sent to client: 172.18.120.120

No state transitions on my lab server obviously.

/Wes
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Vincent De Keyzer
Sent: Wednesday, August 17, 2005 9:13 AM
To: 'Kevin Thorngren'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CCM - Attendant console and multi-tenant


Cool ! Now users appear in the list, and I can even transfer calls to them.

But the “status” functionality does not work: it shows a blue question mark
instead of the promised icons. Any idea what I am missing?

Vincent






From: Kevin Thorngren [mailto:kthorngr at cisco.com]
Sent: mercredi 17 août 2005 14:48
To: Vincent De Keyzer
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CCM - Attendant console and multi-tenant

Hi Vincent,

This URL describes the syntax of the user defined file:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration
_guide_chapter09186a00801ec5a5.html#1117660

HTH,
Kevin
On Aug 17, 2005, at 4:36 AM, Vincent De Keyzer wrote:
Hello,

we are using CCM in a multi-tenant evironment, and I would like to start
using the attendant console for some of the tenants.

Unfortunately, I can’t use the corporate directory to show the status of
lines, since this would show to one tenant all users of the system, and not
his users only (the corporate directory does not seem to understand the
concept of partitions).

I have seen in the “advanced settings’” of the attendant console a “local
directory file” parameter – does anybody have an idea whether this could be
used for the purpose of creating a local static file of users (which would
be, if not ideal, better than nothing)? If yes, what would be the syntax of
this file?

Thanks in advance,


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