[cisco-voip] WebDialer and Outlook

[Tech Guy]

I think most people do have seperate vlans for voice and data, many
people do limit pc's from accessing the callmanagers, I have asked
about this before and it seems obvious you dont want your pc's
accessing callmanagers but then I have asked what the point of having
"CCMUser" page?  Most of our users use the CCMUser page, so they need
to access the callmanagers.

In this case I guess our voice and data vlans, despite being different
are not doing us much good security wise.  However, the voice vlan
will run a separate spanning tree so that if a PC has a virus and
loads up the data VLAN, the voice vlan may not be affected. Also, its
better for QOS to keep a separate Voice vlans.

I have the same concerns as you about our vlans, but not sure what to
do about the fact our users need access to CCMUser.




On 8/17/05, Bradley Bieth <bbieth at pacific.edu> wrote:
> What are the security risk in regards to user computers accessing the voice
> vlan to make these calls? It sounds that the personal computer sends the
> dialing information to CCM via the IP address and then CCM dials that
> number. In our network diagram we have the call managers on a separate voice
> vlan and we have ACL's setup to allow only those specific machine access to
> that vlan.
>  
> Do other user have this same setup? How do you get around personal PC's
> accessing call managers?
>  
> Thanks
> Brad
> bbieth at pacific.edu
>  
> Bradley Bieth
> Network Engineer I
> Telecommunications
> University of the Pacific
> bbieth at pacific.edu
> (209) 946-3953
> 
> >>> "Court Schuett" <cschuett at hfsnorthamerica.com> 8/17/2005 8:40:32 AM >>>
> 
> Thanks for the help.  That must have been it because it is working like
> a champ now.  Have to say, that's a pretty cool feature.  Thanks!
> 
> Court Schuett
> 
> 630-909-5560
> cschuett at hfsna.com
> -----Original Message-----
> From: Tech Guy [mailto:techguy at gmail.com] 
> Sent: Tuesday, August 16, 2005 4:17 PM
> To: Court Schuett
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] WebDialer and Outlook
> 
> Make sure you have the correct username and password.  Log into
> CCMUser to confirm the username and password is working.
> 
> Make sure in Global Directory the user has the phone setup as the
> controlled device, and that "Enable CTI Application Use" is checked.
> 
> I ran into this on one user I set it up for and it was a combination
> of wrong password, and not having enable CTI checked.
> 
> On another user I simply had to reboot for some reason.
> 
> Hope that helps,
> Dane
> 
> 
> On 8/16/05, Court Schuett <cschuett at hfsnorthamerica.com> wrote:
> > I'm having problems as well.  I installed it and configured everything
> > in it correctly.  However, when I go to the Dialing Properties in
> > Outlook, I don't see an option for it.  All I see are:
> > My Modem
> > IPCONFLINE
> > H323 Line
> > 
> > Outlook 2003
> > Exchange 2003
> > Call Manager 4.0(1)sr2a
> > 
> > Any ideas?
> > 
> > Thanks!
> > 
> > Court Schuett
> > 
> > 630-909-5560
> > cschuett at hfsna.com
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Ortiz, Carlos
> > Sent: Tuesday, August 16, 2005 2:26 PM
> > To: Tech Guy; cisco-voip at puck.nether.net
> > Subject: RE: [cisco-voip] WebDialer and Outlook
> > 
> > I tried on day to get the Web dialer working but was unsuccessful.  Do
> > you have a specific link/guide that you used.  If you can send it back
> I
> > would appreciate it.
> > 
> > Carlos
> > 
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Tech Guy
> > Sent: Tuesday, August 16, 2005 2:34 PM
> > To: cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] WebDialer and Outlook
> > 
> > Humm.. care to expand on this?  I am unsure what you are referring to
> > when you say "use the cisco tsp" ?
> > 
> > Dane
> > 
> > On 8/16/05, Wes Sisk <wsisk at cisco.com> wrote:
> > > use the cisco TSP to allow dialing from OL address book.
> > >
> > > /Wes
> > >
> > > -----Original Message-----
> > > From: cisco-voip-bounces at puck.nether.net
> > > [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of
> Tech Guy
> > > Sent: Tuesday, August 16, 2005 2:04 PM
> > > To: cisco-voip at puck.nether.net
> > > Subject: [cisco-voip] WebDialer and Outlook
> > >
> > >
> > > I am reading this cisco press book "Cisco CallManager Best
> Practices"
> > > and on page 343 it talks about the WebDialer and the ability to have
> a
> > > Microsoft Outlook address book add-in.
> > >
> > > I am curious if something like this is out there for free or what?
> I
> > > was playing with the webdialer today for the first time, and it was
> > > limited to the global directory.  Just wondering what others have
> done
> > > if anything with the webdialer.
> > >
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