[cisco-voip] FIXED - BARS Install/setup password/account issues

[Erick Bergquist]

FYI,

Fix for this was that something was not right with
accounts on CRS server and changed password of
administrator account on CRS server to same thing it
was, then had to reinstall all the agent desktops
because the password change changed more and touched
other stuff and agents stopped working until they were
reinstalled. The customer had some other stuff that
wasn't working right on call center that is now
working right after the password change. 

BARS install worked on both CCM and CRS and able to
backup both now.

Not sure what the cause was and both servers are in
workgroup and not domain. 

--- Erick Bergquist <erickbe at yahoo.com> wrote:

> Update on this, probably will open TAC case tomorrow
> morning. Customer changed the password for the
> BackAdmin user under users and was able to login
> with
> BackAdmin user but then there Administrator login
> stopped working and was back to cisco as the
> password
> which it wasn't before. So they changed
> administrator
> back to their normal password and now the BackAdmin
> user login isn't working again.
> 
> Would it be worth running adminutility to get
> passwords all synced up? Does that utility cover
> BackAdmin?
> 
> --- Erick Bergquist <erickbe at yahoo.com> wrote:
> 
> > Heard back from customer and they can't login as
> > backadmin on CM server. I'm going to try to get
> > access
> > and see whats going on with this.
> > 
> > --- Wes Sisk <wsisk at cisco.com> wrote:
> > 
> > > Login to the CM server as the 'backadmin' user. 
> > > then try to 
> > > authenticate to the CRS server (start->run->
> > > \\<crs_server\c$)
> > > do you get connected without prompt for
> > > authentication? 
> > > 
> > > /Wes
> > > 
> > > Erick Bergquist wrote:
> > > 
> > > >Thanks wes.
> > > >
> > > >Servers are in workgroups, not domains. CCM is
> in
> > > >different workgroup then CRS however.
> > > >
> > > >--- Wes Sisk <wsisk at cisco.com> wrote:
> > > >
> > > >  
> > > >
> > > >>CSCsb02046 BARS may not work when servers are
> > > >>members of a windows domain
> > > >><B>Symptom:</B>
> > > >>BARS fails to backup a remote server and the
> > > remote
> > > >>server event viewer 
> > > >>security log reports login failures for the
> > > >>BackAdmin user.
> > > >>
> > > >><B>Conditions:</B>
> > > >>The remote server is a member of a domain. The
> > > >>domain also has a 
> > > >>BackAdmin user defined but with a different
> > > >>password.  This is most 
> > > >>likely to happen with CRA servers where they
> > have
> > > to
> > > >>be a member of a 
> > > >>domain for the SMB share for client license
> > files.
> > > >>
> > > >><B>Workaround:</B>
> > > >>Rename the domain user BackAdmin to a
> different
> > > >>username
> > > >>-OR-
> > > >>Reconfigure the callmanager and CRA server to
> > use
> > > a
> > > >>different username 
> > > >>for backup.  This is configured under
> component
> > > >>services on the computer 
> > > >>running BARS.  Synch the password for this new
> > > >>account on all computers.
> > > >>
> > > >><B>Further Problem Description:</B>
> > > >>When a server joins a domain, the windows
> > > >>authentication order becomes:
> > > >>1. query domain
> > > >>2. query local SAM database
> > > >>
> > > >>BARS currently sends only a username and
> > > domain=NULL
> > > >>so the remote 
> > > >>server attempts authentication against the
> > windows
> > > >>domain first.  Even 
> > > >>if authentication succeeded, that domain user
> > may
> > > >>not have correct 
> > > >>rights on the remote server.
> > > >>
> > > >>
> > > >>Erick Bergquist wrote:
> > > >>
> > > >>    
> > > >>
> > > >>>Having issue with BARS 4.07 on CCM 3.3(4)sr2
> > and
> > > a
> > > >>>standalone CRS 3.0.3 server.
> > > >>>
> > > >>>BARS installs fine on pub and backups ccm
> fine,
> > > but
> > > >>>when we try to add data source for CRS it
> asks
> > > for
> > > >>>username and password and it fails to
> > > authenticate
> > > >>>      
> > > >>>
> > > >>to
> > > >>    
> > > >>
> > > >>>that server.
> > > >>>
> > > >>>The username/password work fine, as we can
> > login
> > > to
> > > >>>      
> > > >>>
> > > >>it
> > > >>    
> > > >>
> > > >>>fine and do a mapped drive fine to it, etc.
> > > >>>
> > > >>>When we try to install BARS as backup target
> on
> > > CRS
> > > >>>server we get stuck at the BackAdmin password
> > > >>>      
> > > >>>
> > > >>screen
> > > >>    
> > > >>
> > > >>>on install. It can't verify/authenticate with
> > the
> > > >>>backadmin password which we just set during
> > BARS
> > > >>>server install which is same as other server
> > > >>>      
> > > >>>
> > > >>password
> > > >>    
> > > >>
> > > >>>so we know we have right one.
> > > >>>
> > > >>>Any ideas? I haven't had trouble with BARS
> > > >>>install/setup until now on clients. 
> > > >>>      
> > > >>>
> > > >
> > > >
> > > >
> > > >		
> > >
> >
>
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