[cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages

[Leetun, Rob]

If your users are not keeping their voice mail boxs cleaned out.  There
is a chance that users could loose portions of their voice mails.
Remember they only have a certain amount of time and how they use it is
up to them.  You can bounce their time limit up, but be careful with
this.  First, ask them to clean out their voice mail boxes and see if
this helps.

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, August 24, 2005 9:49 AM
To: Donald Young; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages



How long are these messages?  Is it going past the message timer?  Do
you have limits on Exchange messages?

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Donald Young
Sent: Wednesday, August 24, 2005 8:28 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity 4.0(3) Cut-off Voice Mail messages

 

We have been experiencing sporadic cut-off messages from some of our
remote locations. At first, 

I thought these were just hang-ups but these were message left in
mid-sentence. 

We are running Unity 4.0(3) SR1 along with Exchange 2000. I upgraded TSP
on the Unity box to 

7.0(4) b from 7.0(3). Tac suggested that I disable VAD and also check
for the following command 

In my voice gateways (vg200) " >no mgcp timer receive-rtcp"

 

I know this could be a QOS problem as well, but has anyone dealt with
this? 

 

 

Thanks

 

Donald H. Young

Telecom Manager

Legal Services of New Jersey

(732)572-9100 ext 257

 

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