[cisco-voip] CCM service not starting on server bootup, 30000 timeout

[Erick Bergquist]

I will check out these files also, thanks.

Eric, The auto-restart/failure (3 options)
configuration on the service properties tab is for if
the service were to fail/terminate unexpectedly. They
are set to restart 3 times, but since the service is
not starting to begin with the failure options are not
used I'm being told by a co-worker with MCSE. 

I've already disabled all optional-type services
(TAPS,  CRA, IPMA, WebDialer) and same problem. I'll
have to check the DBL traces and SQL logs and reboot
again if they weren't set.

I think it's more of a general windows issue also,
because they had the Utility Manager service set to
automatic and it failed to start also. Comparing
against other ccm servers this service was disabled on
all others I've looked at so not sure why it was set
to automatic. 


--- Wes Sisk <wsisk at cisco.com> wrote:

> nothing in the SDL traces either?
> 
> CM has to startup and read database. if SQL database
> and DBL are not up, CM
> cannot start.  Is this the publisher or a
> subscriber?  turn dbl traces up to
> detailed, do you have a dbl_ccm*.txt file in
> c:\prog\cisco\trace\dbl created
> or updated in the time after the reboot?
> 
> also check the SQL server logs in C:\Program
> Files\Microsoft SQL
> Server\MSSQL\LOG to see when recovery completes and
> SQL server is ready to
> start accepting connections. "2005-08-24 12:10:34.26
> spid3     Recovery
> complete."
> 
> 
> /Wes
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net]On Behalf
> Of Eric Jones
> Sent: Thursday, August 25, 2005 1:37 PM
> To: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CCM service not starting
> on server
> bootup,30000 timeout
> 
> 
> Sometimes a service times out while starting if it
> is dependent on
> another service for starting and the other one takes
> too long.  That
> may also explain why when you attempt to start the
> service after the
> boot process is complete; it succeeds.
> 
> A couple of things you could do would be 1) check
> the service (if any)
> upon which the CCM service depends.  Find out what
> may be causing that
> service to take longer to start than normal.  Keep
> in mind that you
> may find a hierarchy of service dependencies so this
> process may take
> a while. Another thing you could do if you can't
> find the start-up
> problem may be to set the service to auto-restart
> using the service
> manager. This doesn't actually fix the problem but
> at least the OS
> would restart the service w/o manual intervention. 
> I've used this
> process in a number of problem service scenarios
> where the mystery
> persisted or there was insufficient help to resolve
> the issue.
> 
> HTH,
> 
> -Eric
> 
> On 8/24/05, Erick Bergquist <erickbe at yahoo.com>
> wrote:
> > Hi,
> >
> > Having issue on a CCM 4.02a SR1a server with 2 gig
> of
> > DRAM recently installed, where the services do not
> > start up on boot up reliably all the time. Have no
> > problem manually starting the service.
> >
> > Since I've been working on this, if we shut server
> off
> > then power it on, the ccm.exe is only service that
> > doesn't start up. I've done the boot sequence a
> 4-5
> > times or so and call manager service never starts
> up
> > automatically. Nothing in CCM Detailed traces
> between
> > shutdown and reboot, and new ccm traces don't
> start
> > until the service is manually started.
> >
> > Only thing in event logs is under system, service
> > control manager saids call manager did not start
> in
> > timely manner and notes the 30sec (30000 ms)
> timer.
> > Since it never started up on boot, the windows
> failure
> > of service options did not kick in and try to
> restart
> > service.
> >
> > OS is 2000.2-7sr6
> >
> > Any ideas?
> >
> >
> >
> >
> >
> >
> >
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