[cisco-voip] CCM service not starting on server bootup, 30000 timeout

Sat Aug 27 11:18:20 EDT 2005

Found out the full story on this one, server rebuild
is next.

The server was working fine and rebooted fine and
everything started up. Mid-July the customer had done
windowsupdate.com and ever since then the issue with
reboot was there (event log history shows this -
filtered on the errors). When they rebooted first
after windowsupdate.com ccm did not start, said a DLL
was missing. They had opened TAC case at time they
were having problems and were told to rebuild then but
didn't. They found the DLL somewhere else and copied
it over to the server and ccm started but not
automatically at boot. Then someone else had called
our group on this 2-3 weeks after that happened to see
if we could fix it, without telling us what went on
before.

--- Wes Sisk <wsisk at cisco.com> wrote:

> Agreed.  The real question appears to be why DTC is
> not available when SQL
> attempts to connect.  Does it have all OS patches to
> avoid all virus fun?
> Either troubleshoot that or rebuild from the OS up
> and restore from backup.
> 
> /Wes
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net]On Behalf
> Of Eric Jones
> Sent: Friday, August 26, 2005 10:15 AM
> To: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CCM service not starting
> on server
> bootup,30000 timeout
> 
> 
> Erick, your co-worker is absolutely right about the
> restart options.
> I glazed over the fact that the service was never
> actually starting
> even once.
> 
> On the note about the SQL start-up taking too long,
> I think Wes has
> you in the right direction with SQL. If you can find
> out what is
> taking SQL so long to start you'll likely have your
> answer.
> 
> If the root cause of the SQL start-up delay can not
> be resolved then
> here is an alternative.  I have to stress that
> although this alternate
> course of action does not pose any real danger...you
> should never
> *need* to do this on a properly working CM server.
> 
> With that said, going back to service dependencies:
> If CCM simply will
> not start w/o being able to successfully log into
> SQL *and* you are
> certain that the CM service can log into SQL and
> start successfully
> once SQL is properly started then... You could set
> the SQL Server
> Service as a dependency for the CM service.  This is
> done by issuing
> the following command:
> 
> sc config "Cisco CallManager" depend=
> rpcss/MSSQLSERVER
> 
> The SC command is located in the Windows 2000
> Resource Kit. The link
> below explains the SC command. You co-worker likely
> already has this
> in his arsenal of tools.
> 
>
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/tools/tools
> /service_control_utility.asp
> 
> If all else fails...have the server shot...
> 
> HTH,
> 
> -Eric
> 
> On 8/25/05, Erick Bergquist <erickbe at yahoo.com>
> wrote:
> > I will check out these files also, thanks.
> >
> > Eric, The auto-restart/failure (3 options)
> > configuration on the service properties tab is for
> if
> > the service were to fail/terminate unexpectedly.
> They
> > are set to restart 3 times, but since the service
> is
> > not starting to begin with the failure options are
> not
> > used I'm being told by a co-worker with MCSE.
> >
> > I've already disabled all optional-type services
> > (TAPS,  CRA, IPMA, WebDialer) and same problem.
> I'll
> > have to check the DBL traces and SQL logs and
> reboot
> > again if they weren't set.
> >
> > I think it's more of a general windows issue also,
> > because they had the Utility Manager service set
> to
> > automatic and it failed to start also. Comparing
> > against other ccm servers this service was
> disabled on
> > all others I've looked at so not sure why it was
> set
> > to automatic.
> >
> >
> > --- Wes Sisk <wsisk at cisco.com> wrote:
> >
> > > nothing in the SDL traces either?
> > >
> > > CM has to startup and read database. if SQL
> database
> > > and DBL are not up, CM
> > > cannot start.  Is this the publisher or a
> > > subscriber?  turn dbl traces up to
> > > detailed, do you have a dbl_ccm*.txt file in
> > > c:\prog\cisco\trace\dbl created
> > > or updated in the time after the reboot?
> > >
> > > also check the SQL server logs in C:\Program
> > > Files\Microsoft SQL
> > > Server\MSSQL\LOG to see when recovery completes
> and
> > > SQL server is ready to
> > > start accepting connections. "2005-08-24
> 12:10:34.26
> > > spid3     Recovery
> > > complete."
> > >
> > >
> > > /Wes
> > > -----Original Message-----
> > > From: cisco-voip-bounces at puck.nether.net
> > > [mailto:cisco-voip-bounces at puck.nether.net]On
> Behalf
> > > Of Eric Jones
> > > Sent: Thursday, August 25, 2005 1:37 PM
> > > To: cisco-voip at puck.nether.net
> > > Subject: Re: [cisco-voip] CCM service not
> starting
> > > on server
> > > bootup,30000 timeout
> > >
> > >
> > > Sometimes a service times out while starting if
> it
> > > is dependent on
> > > another service for starting and the other one
> takes
> > > too long.  That
> > > may also explain why when you attempt to start
> the
> > > service after the
> > > boot process is complete; it succeeds.
> > >
> > > A couple of things you could do would be 1)
> check
> > > the service (if any)
> > > upon which the CCM service depends.  Find out
> what
> > > may be causing that
> > > service to take longer to start than normal. 
> Keep
> > > in mind that you
> > > may find a hierarchy of service dependencies so
> this
> > > process may take
> > > a while. Another thing you could do if you can't
> > > find the start-up
> > > problem may be to set the service to
> auto-restart
> > > using the service
> > > manager. This doesn't actually fix the problem
> but
> > > at least the OS
> > > would restart the service w/o manual
> intervention.
> > > I've used this
> > > process in a number of problem service scenarios
> > > where the mystery
> > > persisted or there was insufficient help to
> resolve
> > > the issue.
> > >
> > > HTH,
> > >
> > > -Eric
> > >
> > > On 8/24/05, Erick Bergquist <erickbe at yahoo.com>
> > > wrote:
> > > > Hi,
> > > >
> > > > Having issue on a CCM 4.02a SR1a server with 2
> gig
> > > of
> > > > DRAM recently installed, where the services do
> not
> > > > start up on boot up reliably all the time.
> Have no
> > > > problem manually starting the service.
> > > >
> > > > Since I've been working on this, if we shut
> server
> > > off
> > > > then power it on, the ccm.exe is only service
> that
> > > > doesn't start up. I've done the boot sequence
> a
> > > 4-5
> > > > times or so and call manager service never
> starts
> > > up
> > > > automatically. Nothing in CCM Detailed traces
> > > between
> > > > shutdown and reboot, and new ccm traces don't
> > > start
> > > > until the service is manually started.
> > > >
> > > > Only thing in event logs is under system,
> service
> > > > control manager saids call manager did not
> start
> > > in
> > > > timely manner and notes the 30sec (30000 ms)
> > > timer.
> > > > Since it never started up on boot, the windows
> > > failure
> > > > of service options did not kick in and try to
> > > restart
> > > > service.
> > > >
> > > > OS is 2000.2-7sr6
> > > >
> > > > Any ideas?
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
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