[cisco-voip] 7960 hijacks the user interface when calls come in

[Baiter, Hermann]

I face the same problem here. But when I try to add "Transfer" at "Ring In"
via CCM Web then I can add only following items:
Undefined
Answer
Immediate Divert

How can I add the Transfer button?

Thanks

Hermann Baiter
EPSON EUROPE ELECTRONICS GmbH
Riesstr. 15
80992 Muenchen - Germany
Tel: +49-(0)89-14 00 5-330
Fax: +49-(0)89-14 00 5-4330
Mobile: +49-(0)170-8 54 99 66
e-mail:Hermann.Baiter at epson-electronics.de
Please visit us at www.epson-electronics.de



> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of John Lange
> Sent: Monday, December 05, 2005 8:38 PM
> To: Schuett, Court (MBNAP it)
> Cc: Cisco-VoIP
> Subject: RE: [cisco-voip] 7960 hijacks the user interface 
> when calls come in
> 
> 
> Thanks Court.
> 
> You must be referring to the Cisco Call Manager web 
> interface? I don't see any similar settings on the phone itself.
> 
> Assuming you are talking about Call manager, does call 
> manager allow you to change the soft-key settings on the SIP 
> load of the phones?
> 
> Aside from the key-map settings, is there a way to prevent 
> the hijacking?
> 
> Thanks
> 
> John
> 
> On Mon, 2005-12-05 at 10:49 -0600, Schuett, Court (MBNAP it) wrote:
> > Device -> Device Settings -> Softkey Template
> > 
> > Under there, find the softkey template assigned to the phone in 
> > question. Then, click 'Configure Softkey Layout'.  You 
> should be able 
> > to change everything you need in there.  There is a button 
> for 'Ring 
> > In' which is where you'll probably need to add 'Transfer' to.
> > 
> > Hope that helps.
> > 
> >  
> > 
> > 
> > Court Schuett
> >  
> > Millward Brown
> > Network Systems Engineer
> > 630-955-8983
> > court.schuett at us.millwardbrown.com
> > 
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of John Lange
> > Sent: Monday, December 05, 2005 10:37 AM
> > To: Cisco-VoIP
> > Subject: [cisco-voip] 7960 hijacks the user interface when 
> calls come 
> > in
> > 
> > We have a problem with our Cisco 7960s using the SIP load.
> > 
> > While trying to transfer a call, if another call comes in, 
> the entire 
> > user interface is "hijacked" and you can not complete the transfer 
> > process.
> > 
> > The only option available on the softkeys is "accept" (for the new 
> > call), so you can not complete the transfer.
> > 
> > This is a serious problem especially when trying to use the 
> 7960 as a 
> > switchboard phone causing many calls to be lost in "transfer limbo".
> > 
> > As a side issue, is there any way to reprogram the layout of the 
> > softkeys on the 7960? Having to press "more" to get to 
> "transfer" is 
> > just silly.
> > 
> > --
> > John Lange
> > 
> > 
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