[cisco-voip] Calling ID Issues with IPCCExpress v3.0 - Howabout 3.5 and 4.x?

[Voll, Scott]

Yes. In the little windows that come with the agent you can see the ANI
as the original calling number.  But as far as the display on the phone,
the CTI Port is what you see.  This is good for us as we need to know
which contact center they are trying to reach.  IE> the internal users
or a regional user.  We run two different numbers / IPCC scripts and
they go to the same agents. But the CTI port name is different so the
agents know which number they called.

 

Scott

 

PS.  So If cisco's listening, make it optional not mandatory please.

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Philip Walenta
Sent: Tuesday, December 13, 2005 1:57 PM
To: 'Lelio Fulgenzi'; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Calling ID Issues with IPCCExpress v3.0 -
Howabout 3.5 and 4.x?

 

This has been an issue for quite some time.  If I remember correctly,
this is a CTI limitation.  I though the CAD desktop (3.0 and higher)
displayed this information, but I could be wrong.

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
	Sent: Tuesday, December 13, 2005 3:39 PM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] Calling ID Issues with IPCCExpress v3.0 -
How about 3.5 and 4.x?

	We have some issues with IPCCX v3.0 where the calling party info
is only displayed on the phone when you pick up the line and not while
it is ringing. While it is ringing it shows the queue DN (or route
point, I can't remember now). Similarly, in the directories, it does not
show the actual calling party info but again, the queue DN (or route
point).

	 

	Is this the same behaviour in 3.5 and 4? Just wondering before I
put in a feature request.

	 

	Lelio

	 

	
------------------------------------------------------------------------
--------
	Lelio Fulgenzi, B.A.
	Network Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1
	(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
	
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
	"I had a coffee and Coke at lunch today...and now, I've got more
jitter than an
	IP phone on a long haul 10base2 connection"
LFJ

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