[cisco-voip] Caller ID names and 4.x

[Lelio Fulgenzi]

Caller ID names and 4.xI'm not sure if I've mentioned this before, my apologies if I have. We ran into this problem a while back and my research found out some interesting things. In the US, I believe it is up to the called party's provider to do the directory lookup and provide the calling name/number ID. In Canada, however, it is up to the calling party provider to send the calling name/number ID. What caused us the problem was that our new digital PRI service does not have the switch parameter enabled for our provider to populate so we send no calling name whatsoever. What compounded the issue was that we had a number of franchises on campus that listed themselves in the directory with our main number. Typically the last person to list in the directory with a number is the one that is displayed in the US, so we were having calls appear as coming from a local hamburger chain!

As other's have mentioned, what has likely happened, is there is a DID with a person's name in the directory that is being caught somewhere.

For those Canadians out there with Bell PRI service, I've put a feature request into CIPTUG - so please vote! ;)

Lelio


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Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection"                                           LFJ
  ----- Original Message ----- 
  From: Ruttman, Peter G. 
  To: cisco-voip at puck.nether.net 
  Sent: Wednesday, December 14, 2005 9:52 AM
  Subject: [cisco-voip] Caller ID names and 4.x


  We have two separate clusters (4.02 and 4.13) both that have issues where we mask our outbound caller id numbers with our main number.  For the name we would like it to be the name of our company.  For these two offices we get occasional reports that a person that was once with our company or is still with the company is showing up on the caller ID for people receiving calls from us.  In the case of the retired person that person is not even listed on our Callmanager.  He also only seems to show up when the call ends up at certain carriers like Vonage.  

  Does Callmanager control anything with caller ID name? 

  Pete 


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