[cisco-voip] MOH audio source..

[Ryan Ratliff]

When you go into BAT and choose Configure->Phones are you then  
selecting "Update Phones" or "Update Lines"?

-Ryan

On Dec 14, 2005, at 12:16 PM, Voll, Scott wrote:

I have not used BAT in the past but It looks like I should.  I’m  
going through the BAT tool and it shows (CM4.1) I can change the hold  
audio sources both user and network.  Question: does this do in on  
both the device and line or only the device?



Scott



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Davis, Michael
Sent: Wednesday, December 14, 2005 8:51 AM
To: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] MOH audio source..



I agree with you regarding the device pools, but why wouldn't you use  
BAT to modify phone MRGLs?



Michael

CCIE #7303 (Voice/R&S)



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net]On Behalf Of Schuett, Court (MBNAP it)
Sent: Wednesday, December 14, 2005 10:35 AM
To: 'Tim Reimers'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] MOH audio source..

I'm going through the exact same thing.  Got about 300 devices to set  
right.  There are a lot of things you shouldn't set on the Device/ 
Line.  Check out the Device Pool settings and pretty much anything in  
there, don't put on the Device/Line.  It'll make it way easier to  
make changes down the road.



Might want to check on something else while you're doing this.  (I  
ran into the same problem).  On each phone, check to see if they've  
got a second line configured with a slightly altered extension.  For  
example, extension 8983 for Line 1 and 9983 for Line 2.  A lot of  
times, the vendors place a second line on every phone and then have  
the CallForwardBusy roll to that.  What you should do is just make  
sure that Maximum Number of calls is set (I use 4) and the Busy  
trigger is set (I use 2).  The 8983/9983 is an older way of doing the  
same thing.  It chews up extensions (probably uses a seperate  
partition too) and can interfere with CallBack features.  Just  
something I've run into a lot with vendors.



Good luck fixing the mess! ;)



Court Schuett



Millward Brown

Network Systems Engineer

630-955-8983

court.schuett at us.millwardbrown.com





From: Tim Reimers [mailto:tim.reimers at asheville.k12.nc.us]
Sent: Wednesday, December 14, 2005 10:30 AM
To: Schuett, Court (MBNAP it)
Subject: RE: [cisco-voip] MOH audio source..

argh... the vendor already configured it on each of the lines in each  
phone... sigh...





Well, I'll add it to the Device pools... that way, I can slowly  
remove from each line... <muttering comments about the vendor..>



Tim



From: Schuett, Court (MBNAP it)  
[mailto:Court.Schuett at us.millwardbrown.com]
Sent: Wednesday, December 14, 2005 11:21 AM
To: Tim Reimers; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] MOH audio source..

Ideally, they aren't configured on each device or line.  The best  
place to configure them is in the Device Pool.  Configure them there,  
then leave them blank in each phone.  A change to the Device Pool  
will change all of them.  However, if there is already something in  
the device/line, it will override the Device Pool settings.  That's  
why they should all be left blank unless they are an exception.



Hope that helps.





Court Schuett



Millward Brown

Network Systems Engineer

630-955-8983

court.schuett at us.millwardbrown.com





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Wednesday, December 14, 2005 10:17 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MOH audio source..

hi --



for those who may be interested, I've now succeeded in configuring a  
MOH audio source on CCM 4.0



If you are like me, your servers do not have audio cards in them--



Get a Griffin "iMic" USB audio adapter

http://www.cdwg.com/shop/products/default.aspx?EDC=422596

CDW Part:

422596

Mfg. Part:

2020-IMIC



Mine just plugged right into the CM - no drivers needed.



I did have to reboot the CCM to get it to work as an audio device--



After doing that,



In CCMAdmin  -- Service >> Media Resources >> MOH Audio Source

Option 51 - Fixed Audio Source



All you have to do is add the MOH Audio Source Device  -- which for  
the Griffin, is "USB Audio Source"



Update, Reset MOH Servers







Now --- as to the question I have....



What is the best way to 'group' change all extensions to using the 51  
Fixed Audio source instead of, say '2 - All In the Mind'



I don't _really_ want to try using BAT or something--- there has to  
be a way to select a whole group of phones and make this one change  
on all of them at once...



anyone?

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