[cisco-voip] RE: change to Qovia re: QoS Toolsets

[Davis, Michael]

I second that.  In fact recently, after Qovia did their dog and pony for us, we decided to both buy and resell Qovia.  We use it to augment the IPT side of our ICM/IPCC contact center management services.
 
Very good stuff, indeed. BTW, I get no commission or compensation nor benefit for saying so. Though I probably should speak with mgmt about that! ;-)
 
Michael
CCIE #7303 (Voice/R&S)
 
 

	-----Original Message----- 
	From: cisco-voip-bounces at puck.nether.net on behalf of VoIP Forum 
	Sent: Thu 12/15/2005 11:29 AM 
	To: Voll, Scott 
	Cc: cisco-voip at puck.nether.net 
	Subject: [cisco-voip] RE: change to Qovia re: QoS Toolsets
	
	

	This is not a sales pitch, and I get nothing for this…

	 

	Qovia simply blows Cisco’s current ITEM release out of the water, and leaves the awkwardness of Prognosis in the dark. 

	Cost wise, it is far less expensive than NetIQ in most installations and can do so much more.

	 

	I my opinion it is the best Cisco VoIP Real-Time management tool there is. We use it throughout our entire enterprise VoIP Network and have been able to resolve many issues in minutes where we had spent hours in the past troubleshooting. The best thing I could say that you may win Mgmt over with… “We use it for SLA and QoS mgmt on remote sites. Since the probes can simulate traffic to each other across the WAN. Due to mitigation of lost call or poor call quality, Qovia pays for itself within months instead of years. We have reduced time to roll out new sites as well, since we can take a few days worth of testing and put it into a few hours worth of active tests using the probes in conjunction with Qovia Central.”, and you can quote me on that.

	 

	It is 100% off box so there are not compliance and SMARTnet issues, plus it utilizes its own DB and does not rely on the CDR which is not accessible until after the call has ended. We have it integrated to our NMS it sends e-mail pages to us when there is an issue. That let’s us actually see the MOS of the active call and on each leg of the call while the user is on the call. This is great for real-time circuit maintenance; for example, we can tweak llq (QoS) settings while the call is up to see if that corrects the issue or not. We can identify bad circuits and codec issues, etc… We can look at any services and process utilization on the CCMs real-time or historically. We also use Qovia for capacity planning.

	 

	Another awesome feature is the device inventory reports that will actually show you comparisons to see who is moving their phone and from where to where. You can run hourly, nightly, weekly, monthly reports and they are all useful. We had visiting users grabbing phones off desks and moving them wherever, and we could find them with a simple report as well as what day it moved to track the culprits down.

	 

	 

	 

	
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	From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
	Sent: Thursday, December 15, 2005 12:07 PM
	To: VoIP Forum
	Cc: cisco-voip at puck.nether.net
	Subject: change to Qovia re: QoS Toolsets

	 

	Are you using it?  I saw it at CIPTUG and am trying to get a quote to show management.  Can you give me your opinion and overall impression?

	 

	Scott

	 

	
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	From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of VoIP Forum
	Sent: Thursday, December 15, 2005 9:00 AM
	To: Sarff, Dean; cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] re: QoS Toolsets

	 

	Qovia is the way to go!

	www.qovia.com <http://www.qovia.com/> 

	 

	 

	
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	From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sarff, Dean
	Sent: Thursday, December 15, 2005 11:56 AM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] re: QoS Toolsets

	 

	I’d like feedback from those users of either NET IQ’s VoIP tools or Integrated Research’s PROGNOSIS.  How do you like your product selection?  

	Dean Sarff, MMS A&B IMD, 703-787-1272

	Merry Christmas!  Happy Birthday Jesus!

	May you an your family have a Blessed Holiday.