[cisco-voip] need help

[Voll, Scott]

Did you check the user is associated to the phone and the phone as the
ICD checked?

 

Are they apart of a queue?

 

scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Monika Kapil
Sent: Monday, December 19, 2005 7:26 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] need help

 

Hi All,

 

I am facing an issue in logging in to cisco desktop agent the error is 

"unable to log agent in"

 

The error log shows :

 

ASL10013  Set agent state call failed (267).

20:42:01 12/19/2005 MAJOR  PhoneDev PD2066 AgentLogin: Agent state login
request failed: Unable to log agent in

 

I have checked that the particular IP phone is associated with the rm
user.

 

Kindly suggest.

 

Regards

Monika

 

 

 

Monika Kapil

________________________________

Network Administrator, Information Technology
Evalueserve 
Tel: +91 124 251 54400(3122)

 Mobile (+91 9810434611)
www.evalueserve.com

 

 

  

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