[cisco-voip] CDR Error

[Ryan Ratliff]

DirUser is the API ART uses for ldap access.

Are you even able to login to the ART web page?

Many times we see issues where the CDRs are being loaded just not  
associated the correct user.
Are your reports user or department based?

If so, try doing a CDR search on your extension to see if it finds  
calls.

There is a known issue with ART where when it goes to retrieve the  
user a device is associated to if the directory returns multiple  
users ART will take the first one.  This can cause issues with IPCC  
agents, AC users, etc where you have lots of devices associated with  
application users.  The "owner userid" field on the phone device page  
was created to workaround this.

Of course none of this may be relevant to your issue but it's a  
common problem.

-Ryan

On Dec 21, 2005, at 12:10 AM, IT wrote:

It appears that none of my reports contain any data when I use CAR,  
even though I enabled the CDR loading.

Here is the error I have in ARTSchError.log

DirUser.OperationError

             at DirUser.LoadComClass.retAupairClass(LoadComClass.java)

             at DirUser.DirUser.<init>(DirUser.java)

             at com.cisco.art.controller.CtrLdap.<init>(CtrLdap.java: 
137)

             at com.cisco.art.controller.CtrLoader.run(CtrLoader.java: 
1356)

             at com.cisco.art.scheduler.SchThread.run(SchThread.java: 
550)

DirUser.OperationError

             at DirUser.LoadComClass.retAupairClass(LoadComClass.java)

             at DirUser.DirUser.<init>(DirUser.java)

             at com.cisco.art.controller.CtrLdap.<init>(CtrLdap.java: 
137)

             at com.cisco.art.controller.CtrLoader.run(CtrLoader.java: 
1356)

             at com.cisco.art.scheduler.SchThread.run(SchThread.java: 
550)



I have Active Directory integration installed with CM4.0. Has anyone  
seen this issue before?



Thanks,

Avidan

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