[cisco-voip] AC Pilot Point ringing busy

Erick Bergquist erickbe at yahoo.com
Wed Dec 21 12:16:30 EST 2005


Nevermind.. got it working. Deleted the pilot point
and added it back. Ugh.

--- Erick Bergquist <erickbe at yahoo.com> wrote:

> Hi, Have CCM 4.1(3)sr1 in lab and trying to get a
> attendant console pilot point going and have hunt
> group with 2-3 numbers in it (call directory
> numbers)
> and whenever I call pilot point # it is busy. It is
> not in a partition, etc and there are no matching
> numbers in dialplan. I reset the server many times,
> restarted TCD, etc, and the thing is still busy.
> 
> DNA shows the number is blocked on it's analysis. In
> CCM Detailed traces it shows theres
> NoPotentialMatches
> when the number is called. 
> 
> Going through some TCD traces now to figure this
> out,
> but thought I'd see if anyone had seen this before.
> Not much to the setup and only a few phones on this
> lab setup. The ac user exists and has right password
> (12345) as I'm able to login with AC fine, etc. 
> 
> The problem I'm trying to work on is when calls come
> into a AC pilot for a client, when they park the
> call
> when it reverts off of park it rings back to the
> pilot
> # and not the users phone who parked the call and
> someone else in hunt group gets the call. I'm
> thinking
> it may be one of the service parameter settings but
> wanted to confirm it on my lab setup but having
> issues
> with AC. 
> 
> 
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