[cisco-voip] Unity Not Recording :(

[Mendoza, Anthony]

So we fixed a routing issue we did have, but no go.  We've also tried
the MGCP flip flop via:

conf t
! our data interface
mgcp bind media source-interface FastEthernet0/1.2
mgcp bind control source-interface FastEthernet0/1.2
! our voice interface
mgcp bind media source-interface FastEthernet0/1.100
mgcp bind control source-interface FastEthernet0/1.100
end

That didn't help either.

-Anthony
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> -----Original Message-----
> From: Erick Bergquist [mailto:erickbe at yahoo.com] 
> Sent: Wednesday, December 28, 2005 5:41 PM
> To: Mendoza, Anthony; Cisco VoIP
> Subject: Re: [cisco-voip] Unity Not Recording :(
> 
> Sounds like a routing issue of some sort, or port
> blockage perhaps. When you dial in from PSTN and call
> hits Unity in office B can you hear the greetings, etc
> fine or is it just not recording or voice?
> 
> Any codec (region) differences between the 2 offices?
> Is VPN doing any firewall'ish/acl'ish stuff that may
> be effecting traffic? The second unity server have
> correct router(s) being used to get back to PSTN
> gateway?
> 
> When the call is connected, on gateway 'show call
> active voice brief' should show the PSTN and IP leg of
> call with IP address of remote host. Does this look
> right? Try pinging the remote IP address from gateways
> interface MGCP is sourced from. No reachability
> issues? It may be useful also to watch the call in the
> unity port status monitor and call viewer. 
> 
> With MGCP, try changing MGCP interface with bind
> statement. I had a similar strange issue once and
> bouncing MGCP didn't fix it but flip-flopping the MGCP
> source interface (mgcp bind...) between LAN and WAN
> interface and back again cleared it up (no mgcp/mgcp
> didn't fix).
> 
> --- "Mendoza, Anthony" <Anthony.Mendoza at ca.com> wrote:
> 
> > All,  
> > 
> > We're running into a weird issue with a new Unity
> > install.  Here's the
> > basics:
> >  
> > Office A:
> > Unity 4.X
> > CCM 4.0 Cluster
> > Exchange Server
> > 15 channel PRI Gateway on 2651 Router
> >  
> > Office B:
> > Unity 4.X
> > Exchange Server
> >  
> > Office A and B connected via VPN Tunnel <100msec
> > latency
> >  
> > We're currently 100% functioning fine in Office A,
> > however, when I flip
> > VM profiles and point people to Office B's Unity
> > server I am unable to
> > record VM messages from the PSTN.  
> > 
> > * If I dial an extension of a phone located in
> > Office A from an internal
> > IP phone, it records fine to the Unity Server in
> > Office B.  The message
> > then gets dropped in the Exchange Inbox as you would
> > expect in Office B.
> > 
> > 
> > * If I call that same extension from PSTN it blows
> > and I get nothing.
> > In fact Unity stops me 3-4 secs into it since it
> > hears silence.
> >  
> > We already have a TAC issue open, but wanted to find
> > out if anyone here
> > had any ideas?
> > 
> > How can I make sure that when the PSTN call gets
> > routed to Unity it
> > shows up from #VOICE LAN IP# vs. #DATA LAN IP#
> > below?
> > 
> > Here's a sanitized version of our 2651 config for
> > reference:
> > !
> > ! Last configuration change at 23:12:31 UTC Wed Dec
> > 28 2005
> > ! NVRAM config last updated at 23:12:47 UTC Wed Dec
> > 28 2005
> > !
> > network-clock-participate wic 0
> > network-clock-select 1 E1 0/0
> > voice-card 0
> >  dspfarm
> >  no local-bypass
> > !
> > isdn switch-type primary-net5
> > !
> > !
> > voice rtp send-recv
> > 
> > !
> > ccm-manager redundant-host #PUBLISHER IP#
> > ccm-manager mgcp
> > ccm-manager music-on-hold
> > !
> > !
> > controller E1 0/0
> >  pri-group timeslots 1-16 service mgcp
> > !
> > class-map match-all control
> >  match access-group 102
> > class-map match-all voice
> >  match access-group 101
> > !
> > !
> > policy-map QoS
> >  class voice
> >   set cos 5
> >  class control
> >   set cos 3
> > !
> > !
> > !
> > !
> > interface FastEthernet0/0
> >  description uksagr00-f0/0/0
> >  ip address #USED WITH VPN# 255.255.255.252
> >  speed 100
> >  full-duplex
> > !
> > interface Serial0/0:15
> >  no ip address
> >  no logging event link-status
> >  isdn switch-type primary-net5
> >  isdn incoming-voice voice
> >  isdn bind-l3 ccm-manager
> >  no cdp enable
> > !
> > interface FastEthernet0/1
> >  description TRUNK TO 3548 LAN
> >  no ip address
> >  duplex auto
> >  speed auto
> > !
> > interface FastEthernet0/1.2
> >  encapsulation dot1Q 2 native
> >  ip address #DATA LAN IP# 255.255.254.0
> >  ip access-group UKSLUNITY1 out
> > !
> > interface FastEthernet0/1.100
> >  encapsulation dot1Q 100
> >  ip address #VOICE LAN IP# 255.255.254.0
> >  ip policy route-map VOIP_MONITOR
> > !
> > ip classless
> > ip route 0.0.0.0 0.0.0.0 #TO DATA LAN#
> > ip route #VOICE NETWORKS# 255.255.0.0 #TO VPN GW#
> > ip http server
> > !
> > ip access-list extended VOIP_MONITOR
> >  permit ip #VOICE LAN# 0.0.1.255 #OFFICE C LAN#
> > 0.0.0.255
> >  permit ip #VOICE LAN# 0.0.1.255 #OFFICE B LAN#
> > 0.0.0.63
> > ip access-list extended UKSLUNITY1
> >  permit ip any host #UNITY SERVER IN OFC B# log
> >  permit ip any any
> > !
> > route-map VOIP_MONITOR permit 10
> >  match ip address VOIP_MONITOR
> >  set ip next-hop #TO VPN GW#
> > !
> > control-plane
> > !
> > !
> > !
> > voice-port 0/0:15
> > !
> > mgcp
> > mgcp call-agent #subscriber IP# service-type mgcp
> > version 0.1
> > mgcp dtmf-relay voip codec all mode out-of-band
> > mgcp rtp unreachable timeout 1000 action notify
> > mgcp package-capability rtp-package
> > no mgcp package-capability res-package
> > mgcp package-capability sst-package
> > no mgcp package-capability fxr-package
> > no mgcp timer receive-rtcp
> > mgcp sdp simple
> > mgcp fax t38 inhibit
> > mgcp rtp payload-type g726r16 static
> > !
> > mgcp profile default
> > !
> > 
> > dial-peer voice 9 voip
> >  application mgcpapp
> >  destination-pattern 9T
> > !
> > ----
> > All ideas and opinions expressed are mine and only
> > mine not the company
> > I work for or that you see based on my email
> > address.  If I say anything
> > rude or offensive blame me not my employer.
> 
> 
> 
> 		
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