[cisco-voip] Call terminated while leaving voicemail

[Andrew Dignan]

You can just store the value in the DB as the exact filename (prompt.wav) 
and in your Prompt step, get digit string, etc just select the "string" 
variable.  You can play a prompt using a string variable as well, it does 
not need to be a prompt variable.

Andy - berbee

----- Original Message ----- 
From: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
To: "Kevin Thorngren" <kevint at cisco.com>
Cc: <cisco-voip at puck.nether.net>
Sent: Thursday, February 17, 2005 7:05 AM
Subject: Re: [cisco-voip] Call terminated while leaving voicemail


> That's what it looks like to me as well.  The Unity server isn't really 
> all
> that busy, so I can just run the Microsoft Network Monitor with a large
> buffer and hope that I can snag a failed call.  The problem, of course, is
> realizing that a call has failed in time to do something about it.  I'm 
> not
> familiar with the packet structure -- is there any filtering I can apply 
> to
> limit the amount of data collected?
>
> Mike
> ----- Original Message ----- 
> From: "Kevin Thorngren" <kevint at cisco.com>
> To: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
> Cc: <cisco-voip at puck.nether.net>
> Sent: Wednesday, February 16, 2005 9:13 PM
> Subject: Re: [cisco-voip] Call terminated while leaving voicemail
>
>
>> Hi Mike,
>>
>> This may be a one way audio issue.  You can try using the AudioStat tool
>> that is in the Tools Depot to log the calls.  It may provide you with a
>> quick reference to find the calls that did not record.  Of course a 
>> packet
>> capture of the Unity server when the problem happens will provide a great
>> deal of information.  This will help you to see if the audio is making it
>> to the server to determine if the problem is in the network or with the
>> server itself.
>>
>> My question about "perceived disconnect" is to get a better understanding
>> of the issue.  Sometimes the users say the call was disconnected but in
>> reality the call is still up but due to what the user experiences the 
>> feel
>> the call was disconnected.  This is good to know but is hard to define.
>>
>> Kevin
>>
>> On Feb 16, 2005, at 4:21 PM, Mike Armstrong wrote:
>>
>>> I finally found a credible witness; a summary of everything I know now
>>> is: Unity interrupts the caller with the normal end-of-message prompt
>>> ("To send this messsage, Press 1...").  Pressing 1 results in no message
>>> in the recipient's inbox, so Unity is apparently not seeing any audio.
>>> The CDR shows an origCallTerminationOnBehalfOf code of 12, indicating 
>>> the
>>> caller hung up.  No error messages appear in any event logs on Unity or
>>> any CallManagers.  This happens with on-net calls.  This also accounts
>>> for several complaints I've gotten saying a caller claimed to have left 
>>> a
>>> message, but  no message appeared in the client's inbox.  I'm off to 
>>> TAC,
>>> I think.
>>>
>>> ----- Original Message ----- From: "Kevin Thorngren" <kevint at cisco.com>
>>> To: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
>>> Cc: <cisco-voip at puck.nether.net>
>>> Sent: Wednesday, February 16, 2005 7:32 AM
>>> Subject: Re: [cisco-voip] Call terminated while leaving voicemail
>>>
>>>
>>>> Hi Mike,
>>>>
>>>> I just re-read your problem description.  Are you saying that the PSTN
>>>> caller is actually being hung up on by the GW or does the caller
>>>> perceive being disconnected?
>>>>
>>>> Make sure you look at detailed CCM traces too.  It could have something
>>>> to do with the media negotiation when the call is forwarded to
>>>> voicemail.
>>>>
>>>> Kevin
>>>> On Feb 16, 2005, at 6:01 AM, Mike Armstrong wrote:
>>>>
>>>>> I had a vague recollection last night that our previous problem was an
>>>>> issue
>>>>> with the TSP.  We upgraded Unity to 4.4(4) with CCM 3.3(3), and had to
>>>>> revert from 7.0.4 to 7.0.3b.  (Case 600614122, toward the end.)  In
>>>>> that
>>>>> case, the failure occured on all calls.  Now it's intermittent.  I'll
>>>>> check
>>>>> the logs, and I've enabled tracing, so will wait watchfully and try to
>>>>> collect some data.  I think it's TAC-time.
>>>>>
>>>>> mike
>>>>>
>>>>> Date: Tue, 15 Feb 2005 19:34:52 -0500
>>>>> From: Kevin Thorngren <kevint at cisco.com>
>>>>> Subject: Re: [cisco-voip] Call terminated while leaving voicemail
>>>>> To: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
>>>>> Cc: cisco-voip at puck.nether.net
>>>>> Message-ID: <92CD9289-7FB2-11D9-A952-000A95ACADA8 at cisco.com>
>>>>> Content-Type: text/plain; charset=US-ASCII; format=flowed
>>>>>
>>>>> Hi Mike,
>>>>>
>>>>> Sounds like this may be a one way audio issue between the GW and 
>>>>> Unity.
>>>>>
>>>>> HTH,
>>>>> Kevin
>>>>> On Feb 15, 2005, at 5:00 PM, Mike Armstrong wrote:
>>>>>
>>>>>> Several users are complaining that callers trying to leave voicemail
>>>>>> are
>>>>>> being disconnected about 5 seconds into leaving the message.  Happens
>>>>>> mostly
>>>>>> when the call originates out on the PSTN, but one intra-cluster (all
>>>>>> LAN)
>>>>>> occurence has been reported.  I'm pretty sure I've seen this before,
>>>>>> but
>>>>>> can't find a specific reference to cause or cure.  Haven't got any
>>>>>> trace
>>>>>> data yet because the CDR recording state on the Subscriber reverted 
>>>>>> to
>>>>>> False
>>>>>> when we upgraded to CCM 4.1(2), but I've shut that barn door so may 
>>>>>> at
>>>>>> least
>>>>>> have some data shortly.  In the meantime, if anyone has any thoughts,
>>>>>> I'd
>>>>>> love to hear them.  CCM 4.1(2), Unity 4.0(4)/Exchange 2003.
>>>>>>
>>>>>> Mike Armstrong
>>>>>> UF/IFAS CREC
>>>>>> Lake Alfred, FL
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>
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