[cisco-voip] Forward to voice mail

[Andrew Dignan]

Two options:

1) This is built straight into Unity. Hit Transfer dial get to the Unity
main greeting, dial the extension #2 then complete the transfer. So if I
was sending the call to a coworkers voicemail at extension 2293, I would
enter 2292#2

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml

2) With CallManager 3.3.3 or later you can create voicemail profiles.
Create a voicemail profile with a voicemail mask of XXXX (or whatever your
ext length is). Create a CTI Route Point of *XXXX with a voicemail profile
of the one that you created above. Forward to VM on Busy, NA, and Failure.
When someone transfers to *ext (i.e. *2293), it will drop directly to the
person's voicemail.

- Andy - Berbee

> I thought I documented this, but can't find it.
>
> I'm running Unity 4.0.4.  How do you forward a call directly to some
> ones voice mail?  Wasn't it something like #2 and the extension?  Can
> anyone give me a hand?
>
> TIA
>
> Scott
>
>
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