[cisco-voip] QRT - Now what?

[King, Jesse]

Okay, So I have QRT setup now and have had about 5 entries in it for a
'other end can't hear me' issue which is sporadic.
 
I'm looking at the CSV file but don't know what I should do from here.
Logic tells me to grab the callid number and look somewhere else, but
where? I also have CDR's setup...
 
Example of an entry attached...
 
 
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