[cisco-voip] Adding 2nd Exchange Server - Problem with Unity

[Ryan Ratliff]

In the Unity SAWeb page for the subscribers you moved does it show the 
updated information for their homeserver?  It sounds like Unity picked 
up the change from AD but has not been able to connect to that Exchange 
server.

Have you rebooted Unity since making the Exchange changes by any chance?

-Ryan
On Jun 3, 2005, at 11:07 AM, Jeff Brittain wrote:

We've had our existing environment working with a single Exchange 2000 
Server since our initial implementation about 2.5 years ago.  We have a 
new project that is moving us to a new Exchange system with 2 servers 
running in a Microsoft cluster (still Win2K, Exch2K), with the 
Information Store being maintained on a HP MSA500 storage system.  To 
make our transition as simple as possible, we added the new cluster to 
our current Exchange domain.  We moved our I.T. folks to the new server 
and mail works fine (after a couple routing tweaks).  When we left a 
test message for me, the MWI never lit and the message never showed up 
in my mailbox.  I could call into Unity, but got a message saying the 
Exchange server was unavailable.  The messages were there and I could 
still listen to them, but I could not do anything with them (I guess 
due to the Exchange connection issue).  We are running Unified 
Messaging, Unity 3.1 and CallManager 3.2.

Is there something in Unity that needs to be modified to tell it my 
mailbox is now on a different server?  I'm sure there are large 
installations that require multiple Exchange servers, so I feel 
confident that Cisco has done this before.  For us, this is only 
temporary and when everyone is moved and feels good about the change, 
we'll remove the old Exchange box and run solely off the new cluster.

Any advice you could give us would be greatly appreciated.

Thanks.

Jeff Brittain
City of Hickory, NC

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