[cisco-voip] Adding 2nd Exchange Server - Problem with Unity

[Marc Hering]

It doesn't matter if it lists the server, if you have not rerun the
permissions wizard unity will not be able to "talk" to that account.
That wizard sets some permissions on the Info store as well as adding
some things to Unity to "prepare" that store to be accessed by Unity.

When you run it, you are only going to be adding that server, as long as
you don't change anything on the old server (For example don't change
the status of it's checkbox when the selection screen comes up) you
should be fine.

I had this problem when I added a new server in a remote office,  Once I
did the permissios wizard it started working like a charm even for the
people that were already on the new server..

<M> 

-----Original Message-----
From: Jeff Brittain [mailto:Jbrittain at ci.hickory.nc.us] 
Sent: Friday, June 03, 2005 11:45 AM
To: Ryan Ratliff; Marc Hering
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Adding 2nd Exchange Server - Problem with
Unity

On the Unity SA Web page, it does list the new server for my subscriber
account.  As far as the Unity Permissions Wizard, would running this job
harm any accounts on the current Exchange server?  In other words, would
I fix the folks moved to the new server and create problems for everyone
else?

Thanks for the ideas!

Jeff

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Friday, June 03, 2005 11:41 AM
To: Marc Hering
Cc: Jeff Brittain; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Adding 2nd Exchange Server - Problem with
Unity


Excellent point.  Make sure you select the new Mail Store when going
through Permissions Wizard too.

-Ryan
On Jun 3, 2005, at 11:33 AM, Marc Hering wrote:

When you installed the new Exchange server, did you rerun the Unity
permissions wizard?   We had this problem where we had to run the unity
permissions wizard to "Prepare" that exchange server for use with Unity.


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Friday, June 03, 2005 11:24 AM
To: Jeff Brittain
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Adding 2nd Exchange Server - Problem with
Unity

In the Unity SAWeb page for the subscribers you moved does it show the
updated information for their homeserver?  It sounds like Unity picked
up the change from AD but has not been able to connect to that Exchange
server.

Have you rebooted Unity since making the Exchange changes by any chance?

-Ryan
On Jun 3, 2005, at 11:07 AM, Jeff Brittain wrote:

We've had our existing environment working with a single Exchange 2000
Server since our initial implementation about 2.5 years ago.  We have a
new project that is moving us to a new Exchange system with 2 servers
running in a Microsoft cluster (still Win2K, Exch2K), with the
Information Store being maintained on a HP MSA500 storage system.  To
make our transition as simple as possible, we added the new cluster to
our current Exchange domain.  We moved our I.T. folks to the new server
and mail works fine (after a couple routing tweaks).  When we left a
test message for me, the MWI never lit and the message never showed up
in my mailbox.  I could call into Unity, but got a message saying the
Exchange server was unavailable.  The messages were there and I could
still listen to them, but I could not do anything with them (I guess due
to the Exchange connection issue).  We are running Unified Messaging,
Unity 3.1 and CallManager 3.2.

Is there something in Unity that needs to be modified to tell it my
mailbox is now on a different server?  I'm sure there are large
installations that require multiple Exchange servers, so I feel
confident that Cisco has done this before.  For us, this is only
temporary and when everyone is moved and feels good about the change,
we'll remove the old Exchange box and run solely off the new cluster.

Any advice you could give us would be greatly appreciated.

Thanks.

Jeff Brittain
City of Hickory, NC

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