[cisco-voip] Exclusive Hold

[Andrew Dignan]

We initially had it configured like this.  However, the customers
requirements are that the operator's can turn on/off the "night service"
manually.  I front ended calls to the Hunt Pilot with a CTI Port they
could use CCMUSER to "forward all" to voicemail.  They did not want the
operator to have to go to the web, then want them to be able to forward
all the main calls to Unity from the phone.

> He could even use 1 Pilot Point for the Main Number and just broadcast
> instead of a specific order, thus each would still have his/her own
> extension thus separate originating values for the hold.
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net on behalf of Voll, Scott
> Sent: Sun 6/12/2005 2:05 AM
> To: andy at dignans.com; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Exclusive Hold
>
>
> Why aren't you using Attandant Console and giving them each in extension?
> Use there current extension as the pilot point.
>
> Am I missing something here?
>
> Scott
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net on behalf of Andrew Dignan
> Sent: Fri 6/10/2005 9:35 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Exclusive Hold
>
>
>
> I some PBX's there is such a thing as "exclusive" hold.  CallManager
> 4.1(3), receptionists have a shared line and they are constantly picking
> each others "held" calls on accident.  Is there any way that with a shared
> line the only person who can take that call off hold is the phone who put
> that caller on hold.
>
> TIA,
>
> andy
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