[cisco-voip] Repairing/exchanging Cisco IP phones, buying repair parts

[VoIP Forum]

Best bet is to gather all the phones up and see if they are covered on a
SmartNet contract. If they were purchased through Cisco, then you should
be able to extend any expired SmartNet contracts if they have expired.
These costs are minimal, and any SE can assist you. If you do not know
if they are under support, then go to Cisco's site and use the lookup
tool. You will need the serial and maybe the MAC. 

If you do not currently work with a sales organization we can sell you
SmartNet at rate slightly lower than what Cisco charges, but I would
recommend purchasing the SmartNet through the reseller that they were
originally purchased through.

Good luck,

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Armstrong
Sent: Tuesday, June 14, 2005 2:04 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Repairing/exchanging Cisco IP phones,buying repair
parts

We've got several 79XXs that are physically broken, and the pile is
growing 
at a rate of about 4 per year.  Usually it's the switchhook gizmo under
the 
earpiece which, when it breaks off, takes part of the case with it. 
Occasionally more stuff goes, so that the phone can never go off-hook
based 
on the switchhook only, although pressing "speaker" or the New Call
softkey 
will work.  Today someone accidentally dragged her phone off the desk
and 
broke lots of stuff.  Western Electric wouldn't let one of these out the

door.

The last time this happened, Cisco refused an RMA request, saying the
phone 
had been "abused", and the resulting damaged was not covered by our
Smartnet 
contract.  After a couple of days of escalation, they replaced it, but
the 
message was clear: Don't darken our door again with one of these.

So, my question is: is there any place I can send these for repair, or 
better yet, buy the repair parts?  I'd like to keep a stock of upper
case 
halves and switchhook assemblies on hand, and send the whole phone off
for 
more elaborate repairs if necessary.

Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL 

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