[cisco-voip] holidays and time periods in 4.1

[Tim Frazee]

All,

 

Time periods in 4.1 seem awesome!

 

I am doing time of day call routing that I would normally be stuck with
doing in unity, now in ccm.

 

I have a DN doing three different things during the day. (Auto
Attendant, Operator, and Answering Service)

 

My question is that I have the main number of let's say an automotive
store.

 

>From 12 midnight till 8:30 in the morning, it goes to the answer service
(dummy phone CFA to external #)

 

>From 8:30 till 5:00pm it goes to the operator (hunt pilot)

 

>From 5:00pm till 8:00 it goes to the auto attendant (dummy phone to VM)

 

>From 8:00 to midnight, back to the answer service.

 

Now, I got this working great, Monday thru Friday, with Saturday and
Sunday being a bit different, but still working great.

 

Now the issue us "yanks" have to worry about is July 4th coming up on
Monday. Since the store will be closed, I need to have the midnight to
midnight (Cisco's 000 hours till 2400 hours) to do it different than it
would for a normal Monday.

 

Does anybody have experience with this to help me out with a couple of
tips?

 

 

Thanks, and sorry for the long email.

 

Timothy Frazee

Enterprise Engineer

AOS Global Solutions <http://www.gsgi.com/> 

 

Cisco IP Phone: 636.680.1065

Cellular Phone: 314.753.7506

Skype Username: timfrazee

 

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