[cisco-voip] Re: IPCC question

[Carlos G Mendioroz]

David,
cisco has two products that carry the IPCC name and that have not much
more in common. (IPCC and IPCC express, aka CRS, or IP-IVR)

1) IPCC does not require CCM, but I guess you were talking about CRS,
which does. IPCC makes no sense on 5 seat call centers :)

2) No, CRS is a separate license. (Although some sales guy may make a
combo for you ? :)

3) Yes, although cisco does not support it, so to say. Only for
labs/demos, although a 5 seat CC should be fine AFAIK.

-Carlos

> I have a few questions pertaining to IPCC that I was hoping someone
> familiar with the product could answer for me...  Thanks in advance.
> 
> 1)  Is there any flavor of IPCC that does not require CallManager?  I
> mean, a flavor that could operate as a standalone call center app?
> 
> 2)  My organization needs a fairly simple 5-man call center - is there
> a version of IPCC that comes with CallManager and is included in the
> price of the CM software?
> 
> 3)  Can IPCC Express run on the same server as CallManager or does it
> require a separate server?
> 
> If possible, I'm looking for the "Cisco answer" as well as the
> practical/real-world answer (which may be the same, I suppose).
> 
> Thanks again for any help you guys can provide.
> 
> -David


-- 
Carlos G Mendioroz  <tron at huapi.ba.ar>  LW7 EQI  Argentina