[cisco-voip] Fwd: cisco-voip Digest, Vol 33, Issue 76

[Justin Steinberg]

Candace,

This sounds familiar to a problem I had with SMDI voicemail
integration using the VG248.  Anytime a call came in via PRI PSTN with
a calling party number greater than 10 digits, the legacy voicemail
system (an Octel) would not answer the call.  It would RNA through all
the voicemail ports.  Looking further at the SMDI traces on the VG248
I would see the VG248 passing the SMDI message, with 10+ digit calling
party.  For whatever reason, the voicemail system ignored this SMDI
message and thus never answered the calls.

I opened a case with Avaya only to be told that SMDI standards were
either 7 or 10 digit calling party information.  I was able to contact
the telephony person at the business who was calling us with 10+ digit
ANI.  I explained the problem and they resolved the issue, so for now
I don't have this problem - although, I'm sure it will resurface at
some point.

Candace, one thing I noticed when I researched the issue is that if
you use CCM's CMI to handle the SMDI, via a serial cable into the
CallManager, you have multiple parameters you can change including a
mask for Calling Party number (There is probably something on CCO but
I read it in the CIPT book).  However, if you are using VG248 to
handle SMDI, there isn't as many parameters and AFAIK no way to change
CALLING party number only on the leg to voicemail.

Hopefully this helps.

Justin

>Date: Tue, 15 Nov 2005 15:15:11 -0500
>From: Candace Holman <candace_holman at harvard.edu>
>Subject: [cisco-voip] Route patterns, translation patterns
>To: cisco-voip at puck.nether.net
>Message-ID: <437A41CF.70405 at harvard.edu>
>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
>Can anyone send me a Cisco reference for the order in which
>route/translation patterns are followed?
>
>For a legacy SMDI integration we need to change calling party number >on
>calls, but only after they have forwarded to voice mail, and only on
>some of the calls.  If anyone has done something like this, can you
>explain how it was done, and which version CM you needed to run?
>
>Thanks,
>Candace