[cisco-voip] cisco vs manufacturer hardware

[Brian Henry]

Cisco always uses the S/N of the box for SmartNet purposes thus you can get it for the software but not the hardware. So if you have to open a TAC case about CCM most of the time they want the S/N of the box to correlate it with CCM.  Personally we use HP direct and like you said get way better prices, but I have not known TAC to point to hardware as long as the box meets or exceeds the requirements for the product.  Plus if you keep an eye on the array thru the HP utils and check the fragmentation of the box once and awhile then your doing the typical sysadmin stuff that has been going on well before CCM. or any other IP Communication Product.
 
 
 
 

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From: cisco-voip-bounces at puck.nether.net on behalf of Lelio Fulgenzi
Sent: Fri 11/18/2005 2:27 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] cisco vs manufacturer hardware


Just wondering how many people are sticking with Cisco branded MCS servers rather than going with the OEM boxes? We've established a great relationship with HP and they're onsite faster than I can put the phone down sometimes. What experiences have others seen with OEM boxes? Does the TAC quickly point at hardware as the problem?
 
The cost difference between Cisco vs OEM hardware is quite substantial and were getting around to having to replace a large number of boxes relatively soon (thanks to IPCC v3.5) and it's getting a bit difficult to justify the cost difference, when I can't see it myself.
 
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Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection"                                           LFJ
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