[cisco-voip] IPCC Express 3.5(1) to 3.5(3)

[Voll, Scott]

You will need to order via the PUT tool if you have a SAU contract or
purchase if not.  I have not upgraded to 4.0 yet but did get the
software.  The 3.5.1 to .3 "should" not be a big deal.  Just run the
CD's.  I would still do the full backup before hand.  I think if I was
going to do the work, as it will require downtime, I would just go to
4.0.  Lots of nice feature, best of all you don't have to log the agents
onto the IPCCx server or run SPAN for voice recording/monitoring.

Scott

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Griffin
Sent: Tuesday, October 04, 2005 8:28 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC Express 3.5(1) to 3.5(3)

Gentleman, from reviewing the compatibilty matrix for CCM it sounds like
a minimum of version 3.5(2) for IPCC Express is required to support Call
Manager 4.13(SR1). Is this upgrade to IPCC something that can be
downloaded, or must it be ordered from Cisco? Also, is this a simple
upgrade, or does it require a reinstall of CRS? Does it make sense at
this point to go to 4.0 on IPCC?
 
Thanks in advance,
 
Nick Griffin

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