[cisco-voip] CTI Manager Reason Codes

[Wes Sisk]

if integrated with DCD open cmd prompt and run 'dumpall dump.txt'
this dumps entire contents of DCD to plain text file.  open file and 
search for your device name.

/Wes

Erick Bergquist wrote:

>Yea, turned all those on earlier and awaiting next
>occurrance. But there was defiantly some CTI errors in
>event log and cti trace that was there from previous
>with reason codes about invalid device name. 
>
>Will open TAC if needed next time a error occurs. 
>
>Any way (or SQL query) to see if the pilot points are
>associated to more then one user without looking at
>each user?
>
>--- Wes Sisk <wsisk at cisco.com> wrote:
>
>
>---------------------------------
>    Erick,
>
>Device name like XXX-XXXX should not be an issue, but
>any chance youcan try a simpler name just to confirm?
>
>Best bet is to capture CCM, CCM SDL, CTI, CTI SDL,
>TCDSrv over a periodof several hours.  We will need
>these from all nodes in the clustersince we are not
>sure why duplicate device opens are being attempted.
>This will show the functional device and give some
>pointer to theapplicaiton controlling it, then we can
>find when the new deviceopensstart coming in.  Open a
>TAC case and give us as many hours of tracesleading up
>to the event.  If you're on 4.1 may I recommend the
>TraceCollection Tool under application->install
>plugins?  it will copyand zip all traces from all
>nodes for you.  if the zip won't attach tocase due to
>size, drop the traces on ftp-sj.cisco.com/incoming and
>putthe filename in the case.  Pls send me the case
>number.  
>
>/Wes
>
>Erick Bergquist wrote:  
>Thanks.These are happening for a few out of the blue
>prettymuch, they recently upgraded from 3.3 to 4.1 and
>nowwere seeing this occassionally. No service stops
>orstarts, etc at least from event logs. No
>reportedproblems.Looking at a few other event log
>entries, some of themhave the already open reason
>code, and some are forinvalid device name reason
>code.All their AC pilot points have names like
>###-#### (7digit phone number for the pilot). Is this
>maybethrowing it off now and then?I can unicast the
>cti trace. It shows theclient/server heartbeat then
>these having errors outof blue but can't figure out
>why other then the devicename not being liked
>occassionally. --- Wes Sisk <wsisk at cisco.com> wrote:  
>      
>I believe your error isCTIERR_DEVICE_ALREADY_OPENED= 
>0x8CCC00A0;We used to see this error alot with CER. 
>What thismeans is another CTI Application has already
>performed a'DeviceOpenRequest' for this specific
>device.In the AttendantConsole case, only 1 tcdsrv
>processshould be 'active' in the cluster at any point
>in time.  By 'active' imean actively controlling the
>AC Pilot Points.  When TCDSrv startsup the tcdsrv
>processes communicate with each other to
>determinewhich be active and controlling the Pilot
>Points.  The other processgoes into a standby mode
>incase the primary process fails.Given that, I would
>check: are ther any firewalls orACL's between nodes
>that would prevent tcdsrv processes fromcommunicating
>with each other?if you stop tcdsrv on all nodes in the
>clusterexcept 1, then restart that tcd process, do the
>pilot points work?  If theystill are not working, then
>it's possible some other CTIapplication tried to open
>the device (what other global directory users have
>thepilot point associated to them?)If all of this
>fails, stop CTIManager and TCD on allnodes, then start
>them back and collect traces from startup time. 
>Youshould be able to find the multiple deviceopen
>requests for the samedevice and see where they
>initiated from.It is possible that the internal
>ccm.exe processbelieves this device is open when it
>really isn't, but I have not seen thiscase in quite
>some time.  Usually this results
>inCTIERR_DEVICE_SHUTTING_DOWN  =  0x8CCC009A; because
>an app was controlling thedevice, but stopped, but CM
>was not able to shutdown the device for
>somereason.HTH./Wes    
>    
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