[cisco-voip] Hold Key Unavailable

[Ortiz, Carlos]

According to the user this has happened when the calls are off-net.
These are MGCP gateways for clarification.  I see the MTP required
option for H.323, but not MGCP.

 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, October 12, 2005 9:17 AM
To: Ortiz, Carlos
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Hold Key Unavailable

 

Hold is a supplementary service.  there is a CM service parameter to
allow calls to complete if MTP is requested but not available - only
drawback is that supplementary services such as hold, confernce,
transfer will not be available.

Is the other party offnet, i.e. thorugh gateway or Intercluster trunk?
Do you have 'MTP required' set on that gateway or ICT?  Do you have
MTP's and are they registered?  Monitor the perfmon counters for
CiscoMTPDevice especially ResourceAvailable and OutOfResources

/Wes

Ortiz, Carlos wrote: 

I have gotten some reports from users that their soft keys, specifically
"Hold" have not been available sporadically.    Any clues as to why this
would occur?

 

Carlos

 

 



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