[cisco-voip] CER upgrade from 1.2(2) to 1.2(3) - OS Error

[Kevin Thorngren]

Looks like you are running into this issue:
CSCsa61886 - CER 1.2(3) upgrade may fail on OS version check
Symptom:

A.   OS upgrade version 2000.2.7 and above. Without OS service release.
       Upgrade to CER 1.2.3 may comeback with an error:
       1."OS Image is less that 2000.2.6. This install is supported on 
OS versions 2000.2.6.sr2 and
       above.Aborting..."
B.   OS upgrade version 2000.2.7 and above. With OS service release 
2000.2.7sr1 and above.
       Upgrade to CER 1.2.3 may comeback with an error:
       1."Error in retrieving OS and JRE Versions from registry 
keys.This install is supported only on
       OS versions 2000.2.6sr2 and above.Aborting..."
and the installation will abort.

Conditions:
If OS upgrade version 2000.2.7 and above, with or without OS service 
release 2000.2.7sr1 and higher is running and if the above any error is 
received then use the workaround to upgrade to CER 1.2(3)

Workaround:
1. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\System Info. 
Export registry entry, Registry --> Export Registry, save it as 
orginalReg.reg

2. Execute workaround.reg, given in the atttachment

3. Install CER 1.2.3

4. After CER 1.2.3 installation is over, execute workaround2.reg, given 
in the atttachment

5. At the end execute orginalReg.reg

Please open a TAC case to receive the .reg files for the workaround.

Kevin
On Oct 14, 2005, at 10:47 AM, Carter, Bill wrote:

> I am trying to upgrade an Emergency responder from 1.2(2) to 1.2(3a).  
> Release notes say minimum OS version 2000.2.6sr2 or later is 
> required.  I installed 2000.2.7 and 2000.2.7sr7.  CER upgrade fails on 
> OS check saying it did not detect 2000.2.6sr2 or later.?.
>  
> How do I install the CER upgrade ??? do I need to install 2000.2.6 and 
> 2000.2.6sr2 on top of the 2000.2.7??
>  
>  _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
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