[cisco-voip] Call distribution problem.

[Alex A. Pavlenko]

----- Original Message ----- 
From: "Ryan Ratliff" <rratliff at cisco.com>
To: "Alex A. Pavlenko" <lex at sandy.ru>
Cc: <cisco-voip at puck.nether.net>
Sent: Friday, October 14, 2005 8:51 PM
Subject: Re: [cisco-voip] Call distribution problem.


> Why not have each secretary in his/her own line group and just add  
> that line group into the hunt list at the appropriate place?
> 
> -Ryan

Ryan, thanks for idea, but it is not exactly what I want. 
All secretarys phones should ring simultaneously 
since in absence of 1st, 2nd and 3rd secretary 
4th secretary accepts the call without a delay.
Hunt list if I'm not mistaken allows the situation
when phones in the hunt list ring one after another,
not all together. 

--
Alex

> 
> On Oct 14, 2005, at 12:45 PM, Alex A. Pavlenko wrote:
> 
> Dear colleagues,  consider following scenario. We use CCM 4.0 in our
> company.
> We have four departments. Phones in each department are joined into line
> groups,
> so customer can dial group number to contact any free specialist in  
> target
> group or can
> dial explicit DN to contact concrete person. Besides there is a  
> secretary in
> each group
> who accepts all calls to group number. Since we care about all incoming
> calls and try to not miss
> them we're planning to implement following ring sequence:
> Incoming Call -> Secretary in target group -> All target group  
> members ->
> Secretarys of other groups.
> The problem is that I can not join secretarys DNs into line group  
> since all
> those DNs are already
> configured as members of departments group numbers. Callmanager does not
> allow to
> configure DN as a member of multiple line groups. Is it possible to
> implement desribed
> ring sequence?
> Thanks
> 
> --
> Alex Pavlenko
> System Administrator
> Sandy Info
> 
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