[cisco-voip] Call Forwarding on a shared line?

[TechGuy]

We have a group of five people that share a second line, its a helpdesk
line. Occasionally there is a need to forward the second line, but for some
reason even if you do a CFwdALL on a phone that has the shared line it is
not forwarded, just the primary line is forwarded.
 Is there a way to easily forward this shared line? I can go into CCMAdmin
and do it manually, but this is not a very efficient way of doing it. Any
thoughts or ideas on this? Seems like it should be something fairly simple
to do.
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