[cisco-voip] ACD for VOIP -> 3rd party solution

[Scott Ingram]

I have a government contract that requires high availability.  I need to
have ACD functions:
-          Call reporting 

-          Call queuing

-          Call history

-          Call drops -> call back and report of "why"


-          Call routing

-          Call backs pulling info from a central repository


-          Monthly reports -> HUD


-----Original Message-----
From: Scott Ingram 
Sent: Monday, September 12, 2005 10:27 AM
To: 'cisco-voip at puck.nether.net'
Subject: Out bound Call generation from a CRM or Database

Is it possible to have the VOIP system version  CCM 4.13 and  Unity 4.4.
We have to do a massive amount of calling of clients.  We want to be
automated.  Is this possible and what should I be looking for ?

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