[cisco-voip] Calling another office goes to main greetinginsteadof personal greeting

[Ruttman, Peter G.]

Wes, changing the inbound worked for the offices that were experiencing
the problem.  Thanks for that solution.  We have since had complaints
that clients that our staff are calling are also experiencing the same
problem that they are not getting the person's voice mail that they are
calling.  We now know that the redirection is caused by our Litescape
client mater code system but we need that to capture billing
information.  We are going to try turning off the outbound and see how
that hinders us.  Thanks for the help.
 
Pete

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Tuesday, September 13, 2005 11:11 AM
To: Ruttman, Peter G.; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Calling another office goes to main
greetinginsteadof personal greeting


that works if the RDNIS is being provided outbound at the origination.
RDNIS *CAN* be inserted in the transient network in some cases
(pstn---pbx----router---ccm)
 
/Wes
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Ruttman, Peter
G.
Sent: Tuesday, September 13, 2005 12:01 PM
To: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Calling another office goes to main
greetinginsteadof personal greeting


I meant, directing Number IE Delivery - Outbound
 
Pete

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Tuesday, September 13, 2005 10:28 AM
To: Ruttman, Peter G.; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Calling another office goes to main greeting
insteadof personal greeting


need a complete call flow to say for certain, but sounds like you may be
allowing 'redirecting IE delivery inbound' on the gateway. if the PSTN
sends any redirecting IE in the SETUP msg through the MGCP gateway, CM
will attempt to send to that mailbox.  You could confirm with 'debug
isdn q931' on the gateway and check callviewer on Unity to see what
voicemailbox it is requesting.
 
if you find you are receiving redirecting IE from PSTN and you are
attempting to route to that voicemailbox, disable 'redirecting IE
delivery inbound' on the gateway endpoint configuration in /ccmadmin.
 
/Wes
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Ruttman, Peter
G.
Sent: Tuesday, September 13, 2005 10:19 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Calling another office goes to main greeting
insteadof personal greeting



I just cut an office voice gateway to use MGCP instead of H.323 and when
I call certain other offices that have Unity I will get the main
greeting of the person I am calling instead of their personal greeting.
This doesn't happen with all offices that have Unity just some.  Has
anyone experienced this?

Pete 


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