[cisco-voip] Agent Phones

[Walenta, Phil]

The problem you're encountering is known as "phantom calls in queue".  Essentially, the system lost track of a caller that hung up, or was dealt with.  This problem was very prevalent in early versions of IPCC express, and almost non-existent in later versions.  It's also possible to create these with improperly constructed scripts.
 
What version of IPCC are you running?  

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From: cisco-voip-bounces at puck.nether.net on behalf of Nesen Kisten
Sent: Wed 9/21/2005 3:21 AM
To: charlie.sotto at gmail.com; cisco-voip at puck.nether.net
Subject: [cisco-voip] Agent Phones


 

 Hi,
 
When I Agents in IPCC press stats on their phone they get calls queued : 5, however there are no calls in the queue, when I make call to the contact centre calls queued goes to 6, they answer and it goes back to 5, is there a way to refresh this ?, or is this configuration issue on IPCC ?
 
Kind Regards
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