[cisco-voip] Screen Pop using Cisco Agent desktop & Rumba emulator

[Young, Donald (I.T.)]

Has anyone successfully integrated Cisco Agent Desktop (ICM 6.0) with a Net
manage product called 

Rumba? We are having problems getting a consistent screen pop into Rumba- .
What we 

Are looking for is an account number to populate when we run our outbound
campaigns .

 

 

 

 

 

 

Here is a copy of the Macro that is set up in Desktop Admin: 

 



 

Donald Young (I.T.)

Network Analyst II

Memorial Healthcare System

3051 N Commerce Pkwy

Miramar, Fl 33025

Tel: 954-276-5118 

doyoung at mhs.net

 



 

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