[cisco-voip] how are abandoned calls generated

[James Grace]

So why is it that when you look at reports ie agent details,  it will show
50 handled and 47 abandoned.  Why do crs associate abandoned calls to an
agent.

 

  _____  

From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
Sent: Thursday, April 06, 2006 4:41 PM
To: James Grace
Subject: RE: [cisco-voip] how are abandoned calls generated

 

People hanging up before the call is taken by an agent.

 

Scott

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Grace
Sent: Thursday, April 06, 2006 1:01 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] how are abandoned calls generated

 

We are running crs 4.0.1  

And we are looking at the abandoned calls and they are not adding up.

We need a better understanding on what are all the action that can cause an
abandoned call in the reports

 

James D. Grace 

CCNP CCNA MCSE MCDBA

Sr. System Engineer / Professional Svc.

Digitel Corporation

 

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