[cisco-voip] call handler won't transfer

[Erick Bergquist]

Does the restriction table in unity allow the number your transfer to be called by unity / CoS ? Also check the Voicemail ports on call manager side to see if the CSS allows that number to be dialed.

I take it since it is skipping the transfer , it is getting to the correct call handler and playing right greeting? 

HTH, Erick



----- Original Message ----
From: Rossella Mariotti-Jones <rossella at chemeketa.edu>
To: cisco-voip at puck.nether.net
Sent: Thursday, April 20, 2006 4:58:49 PM
Subject: [cisco-voip] call handler won't transfer

           <!--  /* Font Definitions */  @font-face  {font-family:Tahoma;  panose-1:2 11 6 4 3 5 4 4 2 4;}  /* Style Definitions */  p.MsoNormal, li.MsoNormal, div.MsoNormal  {margin:0in;  margin-bottom:.0001pt;  font-size:12.0pt;  font-family:"Times New Roman";} a:link, span.MsoHyperlink  {color:blue;  text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed  {color:purple;  text-decoration:underline;} span.EmailStyle17  {mso-style-type:personal-compose;  font-family:Tahoma;  color:windowtext;  font-weight:normal;  font-style:normal;  text-decoration:none none;} @page Section1  {size:8.5in 11.0in;  margin:1.0in 1.25in 1.0in 1.25in;} div.Section1  {page:Section1;} -->       We are using CallManager 4.1(2)es63 and Unity 4.0(5) and we are trying to set up hotdials or ringdowns where a user is transferred to a message prompt as soon as he/she picks up the phone. The message will give the user 3 options, i.e.: “for HR press 1, for Accounts Payable press 2, for Media
 press 3”. We have a CTI route point with a DN that forwards all calls to voicemail. Then in Unity we have a Call routing that sends the forwarded calls to a call handler. In this call handler we set up the 3 caller inputs, at each caller input the call is transferred to another call handler which then transfers it to the extension or outside phone# (this is the option: Yes, ring a subscriber at this extension under Call Transfer). The problem is that the process always skips the call transfer piece. Even if we eliminate the second tier of call handlers Unity doesn’t dial out and the call transfer piece is skipped. We’re thinking that maybe there is a setting that we need to turn on for Unity to be able to dial out. Does anybody have any ideas? Thanks in advance.
   
   
  --
  Rossella Mariotti-Jones rossella at chemeketa.edu
  Chemeketa Community College, Information Technology
  503-589-7775
   
  
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