[cisco-voip] Looking for replacement for TASKE ACD in CallManager deployment

[Wes Sisk]

ARC Console?

Attendant Console in CM will do queueing now, but you get no  
reporting capabilities unless you consider CDR's reporting.

/Wes
On Apr 25, 2006, at 1:19 PM, Kris Seraphine wrote:

Hi

I'm working on a design for a potential customer to replace their  
Avaya PBX with a centralized CallManager deployment.  The customer is  
using a product called TASKE ACD, which I haven't seen before.  The  
customer is using if for reporting and displaying the status of  
agents in their call queues.  This software doesn't have a  
CallManager integration so I'm going to have to replace that  
functionality.

I could use IPCC Express but the customer's call groups are very  
basic so I could easily implement the call flow in CallManager so I'm  
looking for suggestions on 3rd party products that would give the  
reporting and monitoring functionality at a lower cost than putting  
IPCC in place.

Any suggestions would be appreciated.

-- 
kris seraphine
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip