[cisco-voip] Unity Question

[Todd Franklin]

When people are in voicemail, and they want to forward a message, the voice
prompts tell you to spell the name, or press some key and enter the
extension.  Is there any way to make it have you enter extensions by
default?  It seems we have ot listen to the whole lengthy message before we
can press # to enter by extension.

Also (this might be Unity or CCM, not sure), when people call in, we offer
them the ability to dial by name.  Again, the prompt comes up and says
"Spell the last name and first name of the person you wish to reach."  Any
way to have it say what it really does "Spell the first few characters of
the last name followed by #."

Thanks everyone!
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