[cisco-voip] Cisco IP phone 7940G Problem

[Kevin Thorngren]

Hi John,

There are certain stages in the boot cycle where the buttons, such as 
the Settings button, are not active.  You might try the Setting button 
each time the screen changes.

Once you get into the Settings go to the Network Configuration option 
and verify things like the DHCP server, IP Address, TFTP Server, if 
using voice VLAN make sure the Operational VLAN has that ID, etc.

If you plug a different phone into that same switch port does it work?

You might want to Erase the Network Configuration.  This will allow you 
to see if the phone is actually getting the DHCP information (assuming 
that is how the phone is configured).

You may also want to collect a packet capture of the phone booting.  
This will allow you to see what the communications issue is between the 
phone and the TFTP server.

Kevin
On Aug 9, 2006, at 6:19 AM, John wrighter wrote:

> Good day all,
>
> I have Cisco IP phone 7940G, and i got these problems when i installed 
> it :
>
> 1- when i open the IP phone and connect it to the network , it gives :
>
>   a - Configuring IP
>
>   b - Requesting Configuration
>
>   C - TFTP time out <--------------------
>
>  2- The Phone buttons doesnt work , i cant enter to the configurations
>
>  
>
> Kindly help me , as i need to solve this problem
>
> Thanks and best regards
>
> Play Q6 for your chance to  WIN  great prizes. 
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