[cisco-voip] Call Manager\Unity Test Plan

[Kevin Thorngren]

Some of the things I might include in a test plan are....

Verify basic functionality
- Place calls between two nodes in the cluster to verify ICCS 
communications
- Place outbound and inbound calls to verify GW functionality - make 
sure to verify MGCP, H323 and SCCP GWs
- Verify any other supplementary service such as conference, MoH, etc
- Verify CCM Apps such as EM, IPMA, IPCC, etc to make sure the behave 
as expected and that you remember to update JTAPI client
- Verify basic voicemail functions; leave/retrieve voicemails, MWI, 
Call Handlers, outbound calls

Verify functionality that is important for day to day operation.  Make 
a list of import call flows, etc and make sure they are working as 
expected.

Verify any known issues that you have run into in the past or any that 
are causing you to upgrade.

If phone load is updated watch for any changes in the UI that might be 
confusing for the users

I guess the important things to test would be to verify the critical 
applications/call flows work.  As you run into issues with your 
production environment, update your test plan to incorporate those 
issues.  Make sure your test bed is working properly before the 
upgrade.  If the test bed is also used for other experiments it might 
be out of order before the upgrade which lead you down the wrong path 
of troubleshooting after the upgrade.

Kevin

On Aug 11, 2006, at 9:17 AM, <tomlemay at adelphia.net> wrote:

> I am interested in hearing about the various test plans that are being 
>  used by members of this list for testing new Call Manager OS 
> releases, patches and versions of Call Manager application releases.  
> Outside of making test phone calls (i.e toll free, long distance, 
> local, leaving voice mail messages and such) what else can one do to 
> test or verify the stability of the new release?
>
> thanks,
>
> Tom
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