[cisco-voip] Building CME acd & aa TCL scripts

[Seifer, Eric]

Greetings all!

 

I am trying to activate ACD on the following:

Cisco CallManager Express 3.3

ISR 2821 router running 12.4(3a)

 

I downloaded the tcl tar file from Cisco's website,
cme-b-acd-2.1.0.0.tar. I "untarred" this file in the router, and
referenced the following files as services in the application sub-menu
of the running config:

1. app-b-acd-2.1.0.0.tcl

2. app-b-acd-aa-2.1.0.0.tcl. 

 

When I go to define the parameter values for each script, I get an error
message that says:

" parameter <param value> has not been registered under <service name>
namespace"

 

It still takes the param values I've entered below and puts them in the
config, but when I do a param ? to see what's listed in each service by
default, only a handful of parameters appear.

 

Below is the configuration in the CME router, and following, and example
output of the aa tcl script that I think pertains to global parameters
elsewhere, not available in the current namespace. I'm guessing I need
to change the names of my parameters to match the output of the tcl
script below, but it seems that I am missing something.

 

Any ideas?

 

 

application

 service queue flash:app-b-acd-2.1.0.0.tcl

  param queue-len 20

  param aa-hunt1 3210

  param number-of-hunt-grps 1

 !

 service aa flash:app-b-acd-aa-2.1.0.0.tcl

  paramspace english index 1

  param number-of-hunt-grps 1

  param handoff-string aa

  param dial-by-extension-option 3

  paramspace english language en

  param aa-pilot 3000

  param max-extension-length 4

  paramspace english location flash:

  param second-greeting-time 30

  param welcome-prompt en_bacd_welcome.au

  param call-retry-timer 15

  param max-time-call-retry 600

  param service-name queue

 

-------------------------partial output from aa tcl
script----------------------------

proc init_ConfigVars { } {

        global destination

        global aaPilot

        global CLI

        global serviceName

        global hString

        global voiceMailDN

        global welcomePrompt

        global dropThroPrompt

        global dropThroOption

        global dialByExtension

        global configFail

        global dropThroMode

        global optionIndex

        global maxExtensionLen

        global isnName

 

Thanks for your help!

 

Eric V. Seifer

 



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