[cisco-voip] Answering the 7970 - handset vs softkey

[Patrick Aland]

Generally, I'd chalk this up to a reversed hook and just not hanging
up properly, however last week at a client they had the same problem
(with a 7961 though). The user could not answer via the handset, they
had to use the answer softkey or speaker to answer. We played with it
for about 30 minutes trying some stuff and finally ended up just
giving it the old **#**, it worked fine after a reset.

They haven't had it happen since then so I've chalked it up to a
rarely occuring bug :)

On 8/15/06, Bob A. Bowie <bababooey at cox.net> wrote:
> Could someone help me understand why the 7970 sometimes will not answer a
> call when you lift the handset, you have to hit the answer softkey that
> appears.  How does the phone choose which method to usse, it seems  random
> to me.
> Is there a way to force it to use the handset no matter what?
>
> Thanks
>
>
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-- 
--Patrick