[cisco-voip] Answering the 7970 - handset vs softkey

[Ryan Ratliff]

FYI CSCsc99161 will be fixed in 8.0(4) which is *currently* scheduled  
to be released August 24.

If it's really biting you there is an ES available.  Open a TAC SR to  
get it.

-Ryan

On Aug 15, 2006, at 9:46 AM, Ryan Ratliff wrote:

What phone load are you running? See CSCsc99161.

-Ryan

On Aug 15, 2006, at 7:42 AM, Patrick Aland wrote:

Generally, I'd chalk this up to a reversed hook and just not hanging
up properly, however last week at a client they had the same problem
(with a 7961 though). The user could not answer via the handset, they
had to use the answer softkey or speaker to answer. We played with it
for about 30 minutes trying some stuff and finally ended up just
giving it the old **#**, it worked fine after a reset.

They haven't had it happen since then so I've chalked it up to a
rarely occuring bug :)

On 8/15/06, Bob A. Bowie <bababooey at cox.net> wrote:
> Could someone help me understand why the 7970 sometimes will not
> answer a
> call when you lift the handset, you have to hit the answer softkey
> that
> appears.  How does the phone choose which method to usse, it seems
> random
> to me.
> Is there a way to force it to use the handset no matter what?
>
> Thanks
>
>
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>


-- 
--Patrick
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