[cisco-voip] problem with CCM 5.0.4 and Attenadant Console

[Wes Sisk]

I'd need the CTI Manager traces to see why.  Config looks correct.   
Use RTMT to collect them an unicast them to me.

/Wes

On Aug 19, 2006, at 3:42 AM, Wydra, Jason wrote:

Stumped you all huh?



Jason Wydra

Consultant

burwood group, inc.

Phone: (312) 327-4677

Cell: (312) 493-2834

jwydra at burwood.com





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Wydra, Jason
Sent: Friday, August 18, 2006 8:43 PM
To: Wolfe, Robert; Wes Sisk
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] problem with CCM 5.0.4 and Attenadant Console



Any ideas anyone? I’ve been working on the same issue that Rob and I  
have outlined below. I think Rob responded to Wes a few hours ago but  
Rob’s counter response had several screenshots which I believe were  
rejected by the list.



Thanks,



Jason Wydra



From: Wolfe, Robert
Sent: Friday, August 18, 2006 4:08 PM
To: Wes Sisk; Wydra, Jason
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] problem with CCM 5.0.4 and Attenadant Console



I’ve been following the doc referenced here:



http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/ 
products_administration_guide_chapter09186a008037e637.html#wp1198822



The only real difference that I noted was the fact that there are no  
checkboxes for Call Park Retreival or CTI…you have to put the “ac”  
user in the two groups.  The user is an “application” user.   The  
pilot and the two phones are associated to the user.  The password is  
12345 (checked it a couple of times).  The service parameter is set  
to use the username “ac”.



The pilot point has the members that are also assocated with the ac user



I’ve rebooted the box. I’ve disabled the Windows Firewall.  I’m stumped.



Thanks in advance for the help!



-rob



Rob Wolfe  |  Burwood Group  |  Chicago |  rwolfe at burwood.com
Cell: 312.593.0605  |  Fax: 312.327.4601  |  IP: 312.327.4634
From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Friday, August 18, 2006 3:56 PM
To: Wydra, Jason
Cc: cisco-voip at puck.nether.net; Wolfe, Robert
Subject: Re: [cisco-voip] problem with CCM 5.0.4 and Attenadant Console



You have to do some fun games to get the AC user CTI enabled in 5.x,  
did you follow all the new docs?

/Wes

Wydra, Jason wrote:

Call control is failing to initialize upon booting AC. Are there any  
tricks that we might have missed? Login is working fine. AC user has  
pilot point and phones associated. Reset server and all services with  
no change.



Thanks,

Jason











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