[cisco-voip] IPCC Express 4.0 - Leave a vmail while queuesweirdness...

[Matt Slaga (US)]

Make sure you include a "set contact info" step set to "handled" after
they successfully transfer to VM.  Otherwise, each time someone opts for
voicemail it will show as an abandoned call in reports.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew
Melbourne
Sent: Tuesday, December 05, 2006 2:13 PM
To: Jonathan Charles
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express 4.0 - Leave a vmail while
queuesweirdness...

On 04 Dec, Jonathan Charles <jonvoip at gmail.com> wrote:
> OK, so I dumped a menu into the Queued chunk of the Select Resource 
> Step, option ONE redirects you to a DN that is forward-all to vmail.
>
> If the user doesn't hit anything, he gets the 'are you still there?'
> annoyance from IPCC... but if the customer wants to wait, he keeps 
> hearing this...
>
> How do I stop her from saying it?


Under the menu properties, set the number of retries to zero and the
"are you still there?" system prompt won't be heard.

Cheers,

Matt

--
Matthew Melbourne

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